Job Description
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a hosted home, bringing people together that have plenty to say and nothing to prove.
We are looking for an ambitious Waiter to join our wonderful F&B Events team.
The on target earning potential for this role is £30,814.40 per annum based on a 40 hour contract - comprising a base salary of £24,814.40, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.
Here's a bit more detail on what we see you doing in this role:
* You will be delivering a warm and memorable dining experience for every guest who visits The Living Room.
* Your main focus will be serving food and beverages throughout the day covering lunch and dinner services with a commitment to excellence.
* You will take pride in every task, playing an essential role as part of our Food & Beverage team, ensuring that the space is always set up for success.
* Whether addressing guest inquiries with care or resolving any concerns with a positive attitude, you will help create a welcoming atmosphere.
* Maintaining the highest standards of service, presentation, and ambiance will be key, particularly during our busy lunch and dinner periods.
* Additionally, your skills in upselling and encouraging your teammates will contribute to enhancing the overall guest experience, ensuring that every interaction is warm, professional, and memorable.
Who we are looking for?
* Ability to perform under pressure and deliver results to deadlines.
* Someone who takes responsibility and initiative to explore issues and generate new ideas with creative thinking.
* Excellent communication skills and comfortable talking to colleagues and senior management while building relationships with our members and guests.
* An enthusiastic team player with a positive mindset and a charismatic personality.
* Excellent interpersonal, time management, and organisational skills.
* Passionate about delivering exceptional guest experience with keen attention to detail.
* A genuine passion for hospitality and hosting.
What's in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and F&B discounts across sister properties.
* Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
* Colleague spaces stocked with food, drinks, and locally sourced coffee.
* Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
* Added protection of our pension, health cash plan, and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service.
* Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
* Uniform provided, cleaned, and pressed.
* Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge:
* Gratuities (tips) are paid on a pro-rata basis regardless of your role.
* It is estimated that in 2025, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.
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