Job Summary Brighton College is seeking to appoint a College Protection Officer to join our College Protection team on a full-time, permanent basis. Main Purpose of the Role: To be one of the first points of contact for visitors, staff and pupils visiting Brighton College, as well as on-site residents, on call officers and the nursing team. For this role, excellent communication skills and the ability to manage situations in a calm manner are essential. Candidates must hold a SIA Door Supervisor licence. General Duties and Responsibilities Provide five-star customer service at all times. Provide clear, concise and accurate information to all visitors, governors, staff and pupils in a professional manner. Ensure all interactions are handled with courtesy and respect, even in challenging situations. Provide Security/Concierge Front of House presence on College properties. Be proactive regarding the security of the College, Prep School, and offsite premises. Be alert for possible intruders. Man the Security Lodge when not required elsewhere. Liaise with organisers of events being held during the duty shift, including external clients and College staff and pupils. Ensure the safety and security of pupils, staff, and governors on campus. Ensure the safety and security of visitors to the College. Monitor traffic and control it at specified times. Basic investigation and report writing. Unlock and secure exits, entrances, and buildings on College premises at designated times. Random patrol of College grounds and buildings. Respond to alarms (fire, burglar, etc.). Respond to emergency calls from staff, pupils, and the Health Centre. Respond to any other reasonable management request. Person Specifications The successful candidate will have experience in the following areas: Must have a current SIA Door Supervisor qualification (essential). Customer service experience (essential). Genuine interest in working within a school setting. Excellent communication skills. Ability to stay calm in demanding situations. Friendly and approachable manner. Ability to interact with all types of people with courtesy and tact. Ability to work as part of a team. Good IT skills. Hours of Work 40 hours per week (Monday to Sunday) on a rota system between the hours of 06:30 and 23:00. This will be five out of seven days per week, including some weekends and bank holidays. Depending on the shift worked within the rota system, the actual hours worked in a week may vary, but averaged over a seven-week period, hours worked will not exceed 40 per week. Flexibility with working hours is essential. Overtime, at generous rates outside of core hours, is available on occasion. Holidays 23 days, plus bank holidays, increasing to 28 days plus bank holidays after 2 years of service (3 days to be taken between Christmas and New Year when the College is closed). Benefits Contributory pension scheme with matching contributions from the employer up to 9%, with automatic enrollment within three months of starting. Life Cover provided after passing the probation period. Complimentary lunch provided. Free tickets to the College’s music, dance, and drama performances. Job specific learning and development programme available to all employees. Employee benefit and rewards platform with a wide range of discounts and wellbeing resources. Wellbeing Subsidised gym membership for the School of Science and Sport, including yoga, Pilates, meditation, and access to the gym and swimming pool. Personalised health and wellbeing consultations. Generous sickness policy. Access to books, magazines, and DVDs from the College Library.