Job summary Job summary We have a position for a part time receptionist, 24 - 30 hours per week, to work at our busy practice located in the village of Headcorn. Main duties of the job To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. About us You will be part of a supportive, friendly team and will need excellent customer services skills and telephone manner. You must be flexible and adaptable and able to cover for sickness/annual leave. We use EMIS web clinical system, experience would be an advantage but not essential as full training will be given. Salary is £11.50 per hour on satisfactory completion of probationary period. If you are a patient of the practice and are appointed tothe position you will be required to register with another practice. You will be included in the NHS Pension scheme. DBS check will be required. We are an equal opportunities employer. Date posted 14 October 2024 Pay scheme Other Salary £11.50 an hour Contract Permanent Working pattern Part-time Reference number A5480-24-0002 Job locations Headcorn Surgery The Hardwicks Headcorn Ashford Kent TN27 9AA Greensand Health Centre Heath Road Linton Maidstone Kent ME17 4NU Job description Job responsibilities Job Responsibilities Premises Opening of premises, restoring telephones, answer phones, computers, etc, checking that the premises are in order. Ensure that all necessary preparations are made to receive patients. Ensuring that consulting rooms are fully stocked and equipped. Ensuring that consulting rooms are ventilated, etc, waiting room is left tidy, reception is tidy and messages left to enable a smooth hand over to other staff. Secure premises at the end of surgery, checking that windows are closed, etc, and security alarm set so that the premises are totally secure. Reception: Greeting patients upon arrival, dealing with all queries, requests, booking appointments and all queries that arise. Taking down accurately all telephone requests for home visits, patients wishing to speak to a doctor, nurse, etc. and relaying in a timely, accurate manner. Enter patient information on to the computer as required. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Other delegated duties This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties to enable the practice to meet any requirements of a changing NHS. Job description Job responsibilities Job Responsibilities Premises Opening of premises, restoring telephones, answer phones, computers, etc, checking that the premises are in order. Ensure that all necessary preparations are made to receive patients. Ensuring that consulting rooms are fully stocked and equipped. Ensuring that consulting rooms are ventilated, etc, waiting room is left tidy, reception is tidy and messages left to enable a smooth hand over to other staff. Secure premises at the end of surgery, checking that windows are closed, etc, and security alarm set so that the premises are totally secure. Reception: Greeting patients upon arrival, dealing with all queries, requests, booking appointments and all queries that arise. Taking down accurately all telephone requests for home visits, patients wishing to speak to a doctor, nurse, etc. and relaying in a timely, accurate manner. Enter patient information on to the computer as required. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Other delegated duties This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties to enable the practice to meet any requirements of a changing NHS. Person Specification Qualifications Essential Educated to GCSE Level or equivalent Specific Skills Essential Awareness of Health & Safety legislation in the workplace. Good communication skills, with experience of dealing tactfully with people at all levels. Good organisational skills with the ability to prioritise tasks. Ability to work independently. Good time management Experience Essential Previous experience of dealing with confidential information Experience of working in a busy environment Desirable Previous receptionist experience Experience of working in a GP practice Information Technology Essential Proficient knowledge of MS Office Desirable Knowledge of call handling software Knowledge of EMIS patient database How to apply Essential To apply for this position please send your CV with covering letter to suzannah.linknhs.net Person Specification Qualifications Essential Educated to GCSE Level or equivalent Specific Skills Essential Awareness of Health & Safety legislation in the workplace. Good communication skills, with experience of dealing tactfully with people at all levels. Good organisational skills with the ability to prioritise tasks. Ability to work independently. Good time management Experience Essential Previous experience of dealing with confidential information Experience of working in a busy environment Desirable Previous receptionist experience Experience of working in a GP practice Information Technology Essential Proficient knowledge of MS Office Desirable Knowledge of call handling software Knowledge of EMIS patient database How to apply Essential To apply for this position please send your CV with covering letter to suzannah.linknhs.net Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Headcorn Surgery Address Headcorn Surgery The Hardwicks Headcorn Ashford Kent TN27 9AA Employer's website https://www.headcornsurgery.co.uk/ (Opens in a new tab)