Software House - Asset Management - Highways - Streetworks
Qualifications
Prince2 - qualification will be given if not already attained
Description
Previous software applications experience of large-scale commercial systems is essential, whilst Local Government, Civil Engineering or construction experience would be advantageous. The successful candidate will have the ability to contribute within a number of the above activity areas, together with the enthusiasm and commitment to extend their skills base throughout the team functions. A capability to work both individually and as part of a team is required. First class communication skills, written and oral, are essential. Above all, care and attention to detail and an aspiration for perfection are required.
Responsibilities
Background in Software ideally from a Consulting / Projects / Analysis / Commercial role - Essentially a functional IT background. This role sits within a well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and related services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The prime purpose of the Account Management Consultant role is to maintain the best possible relationship with customers and to ensure that they have the right products configured in the optimum way. The role is seen as a trusted friend delivering honest and mutually beneficial support and advice to the account.
Key Responsibilities:
1. Account Management – Establish and Develop key stakeholder client relationships (existing portfolio and relationships)
2. Project Management – Software Implementations, New Systems and Upgrades
3. Pre-sales Activities – Conduit between technical and non-technical user teams.
4. Attendance at seminars and User Group meetings, which might require a presentation.
5. Product Consultancy – Developing SME (subject matter expert) status on a specific part of the system for others to consult you to their clients.
6. Quality Assurance – Software Test prior to new releases
7. Training – Ensuring clients get maximum ROI (return on investment)
8. Customer Support / Support Escalation – Where ongoing support issues are not resolved dealing with them to a successful conclusion
9. Documentation Production – Assisting in productions of training manuals and documentation to support clients
10. Commercial / Sales – Non-targeted, mutual benefit, opportunity spotting
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