Job Description
German Speaking Customer Care Team Leader (Hybrid)\n\nLocation: St Neots, Hybrid only in the office once a week\n\nSalary: £33,500 + Benefits\n\nClient Profile:\n\nOur Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.\n\nKey Responsibilities:\n\n-Motivate and support the team to develop positive relationships with customers to provide excellent customer service.\n\n-Lead a Team of Customer Care Administrators\n\n-Coach and Develop a High Performing Team\n\n-Resolve complex customer queries and complete follow-up actions.\n\n-Use bespoke IT systems to resolve and process customer orders and queries.\n\n-Carry out various channel quality reviews and help your team develop using a coaching approach.\n\n-Conduct regular 1-1s and performance reviews\n\n-At peak times, take calls and handle customer enquiries.\n\n-Assist with Recruitment with Customer Care\n\n-Collaborate with colleagues to help us be the best we can be.\n\n-Develop product and process knowledge to continue providing excellent customer service.\n\nPersonal Specification:\n\n-Previous Team Leader/Supervisor experience\n\n-Passionate about delivering customer service.\n\n-Fluent in spoken and written German and English.\n\n-Willing to learn how to use a variety of bespoke IT systems.\n\n-Positive and engaging communication skills.\n\n-Flexible Coaching & feedback skills.\n\n-Effective Change Leadership\n\n-Ability to work in a team, ask for help and trust colleagues.\n\n-Ability to prioritise a varied workload.\n\n-Take ownership and drive Team Engagement\n\n-Interpret department, team and individual metrics for continuous improvement.\n\n-Problem-solving skills to take the initiative and develop your knowledge.\n\nWorking Days/Hours:\n\n2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:\n\nWeek 1:\n\nMonday / Tuesday - Working\n\nWednesday / Thursday - Off\n\nFriday / Saturday - Working\n\nSunday - Off\n\nWeek 2:\n\nMonday / Tuesday - Off\n\nWednesday / Thursday - Working\n\nFriday / Saturday - Off\n\nCompany Benefits:\n\n-Learning Hub\n\n-Employee Assistance Program\n\n-Pension Scheme\n\n-Holiday Flexibility\n\n-Gym Membership\n\n-Monthly Products\n\n-Exclusive Discounts\n\n-Life Insurance