Job summary Shape your future as a Clinical Governance Officer with DHU Healthcare Location: Derby What DHU can offer you: Working Patterns:We recognise that 9-5 doesnt work for everyone, so we have a range of working patterns available to suit your work/life balance.Our friendly team will work with you to find the best fixed pattern for us both. Competitive salary: £29,970 (Band 5) Generous annual leave entitlement:Standard 25 days 8 bank holidays, increasing with service up to 33 days 8 bank holidays. Pro Rata/ Per Annum Main duties of the job In this role, you will be pivotal in leading the handling of complaints, incidents, and Subject Access Requests, ensuring that these processes are managed effectively across the organisation in line with DHU Policies. Your responsibilities will include evaluating and improving governance processes, providing essential administrative support to the Clinical Governance Team, and ensuring that all organisational reporting requirements are met in a timely and accurate manner. This role goes beyond administrative dutiesit's about safeguarding the integrity of our governance practices to uphold the highest standards of care and operational efficiency. If youre ready to play a crucial role in maintaining and enhancing our commitment to excellence, join us in our mission to deliver exceptional care and continuous improvement across our services. About us We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing:CareersDHUHealthCare.nhs.uk. At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions. Date posted 31 October 2024 Pay scheme Other Salary £29,970 a year Contract Permanent Working pattern Part-time Reference number M0051-24-0193 Job locations D H U Healthcare C I C 2 Roundhouse Road Pride Park Derby DE24 8JE Job description Job responsibilities Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB). Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures. Logging and maintaining Datix records for incidents and complaints. Coordinate the investigation of Incidents/Serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures. Produce reports, both internal and external for trend analysis and learning. Including but not limited to monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality. Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints and incidents if required. Feedback information to service leads and assist them to develop action plans, where necessary provide a degree of challenge to ensure patients views are appropriately acted upon. Working closely with the Governance Administration Team. Job description Job responsibilities Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB). Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures. Logging and maintaining Datix records for incidents and complaints. Coordinate the investigation of Incidents/Serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures. Produce reports, both internal and external for trend analysis and learning. Including but not limited to monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality. Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints and incidents if required. Feedback information to service leads and assist them to develop action plans, where necessary provide a degree of challenge to ensure patients views are appropriately acted upon. Working closely with the Governance Administration Team. Person Specification Qualifications Essential Minimum of 2 years experience of working within a GP Practice/health care environment Minimum of 2 years experience in the handling and processing of complaints within the NHS or similar organisation High level of administration experience Proven track record in prioritising a busy workload Competence in using a number of software packages, Work, Excel, Access, PowerPoint, Outlook. Experience in using Datix (desirable). Right to work in the UK Person Specification Qualifications Essential Minimum of 2 years experience of working within a GP Practice/health care environment Minimum of 2 years experience in the handling and processing of complaints within the NHS or similar organisation High level of administration experience Proven track record in prioritising a busy workload Competence in using a number of software packages, Work, Excel, Access, PowerPoint, Outlook. Experience in using Datix (desirable). Right to work in the UK Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name DHU Healthcare Address D H U Healthcare C I C 2 Roundhouse Road Pride Park Derby DE24 8JE Employer's website http://www.dhuhealthcare.com/ (Opens in a new tab)