Main area 317 Radiology Administration - Corporate Grade Band 2 Contract Permanent Hours Part time - 23.5 hours per week (Thursday 11.30 - 20.00, Friday 11.30 - 20.00 & Saturday 8.00 - 16:00) Job ref 317-2025-02-18-DR
Employer The Newcastle upon Tyne Hospitals NHS Foundation Trust Employer type NHS Site Freeman Hospital Town 317 01 Freeman Hospital Salary £23,615 pro rata Salary period Yearly Closing 19/01/2025 23:59 Interview date 24/01/2025
Receptionist / Clerical Officer
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We are looking for a highly motivated Clerical Officer to work within the Radiology Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager, the receptionist will be responsible for undertaking a range of duties to ensure the provision of an efficient reception service and the accurate recording of patient information on the Trust's Radiology Information System. The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.
Job overview
Working Days: Thursday & Friday 11.30 to 20:00 & Saturday 08:00 to 16:00
Main duties of the job
* To be the first point of contact for all patients/visitors to the X-Ray Department, dealing with any queries quickly and efficiently whilst ensuring excellent customer service is adhered to at all times.
* To communicate effectively and efficiently with a range of multidisciplinary staff within the Radiology Departments and also within the wider hospital.
* To work within a highly efficient Receptionist Team ensuring good team working is maintained at all times.
* To carry out administrative tasks to assist the wider A&C team, for example, sorting and distributing post, distributing Radiology reports within the hospital, generating correspondence letters to referrers and answering telephone enquiries.
Detailed job description and main responsibilities
* To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
* To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
* The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
* To participate in all aspects of the administration service within Radiology.
* To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
* To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.
Person specification
Knowledge
* Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
* A good standard of grammar, punctuation and spelling
* Basic IT knowledge.
* Knowledge/ appreciation of data protection.
* Good level of general education
Experience
* Previous experience of reception in a comparable organisation
* Experience of general office/reception procedure
* Experienced in providing a service to members of the public
* Previous RIS experience
Skill
* Effective interpersonal/ communicative skills – able to relate to patients and a multidisciplinary staff
* Keyboard skills to RSA II standard or equivalent experience
* Basic numeracy skills
* Ability to prioritise/ demonstrate organisational skills
* Ability to multi-task
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr