Job Title: EUC Engineer
Location: Leicester (5 days a week on site)
About the Role: My client is seeking a skilled and proactive EUC Engineer to join their team, providing second-line IT support and ensuring our technology meets the ever-expanding needs of our business. Your expertise in the deployed technology will be critical in resolving hardware and software issues on PCs, laptops, mobile phones, and desktop telephony, all within agreed KPIs/SLAs. You will also drive customer satisfaction by delivering technology solutions to agreed standards, including security policies.
Key Responsibilities:
Incident Resolution (50%): Resolve all tickets and incidents within agreed SLAs and Customer Service targets, focusing on root causes to minimise outages.
Process Improvement (30%): Contribute to the enhancement of the production environment through automation and process improvement to reduce incidents and requests.
Technology Solutions (15%): Deliver technology solutions to agreed standards, ensuring compliance with security policies and driving customer satisfaction.
Continuous Learning (5%): Stay updated on EUC hardware, software, and simple desktop applications, particularly the M365 suite and hardware standards.Key Contacts & Relationships:
Internal: EUC Leadership, Technology Operations Director, Infrastructure & Security teams, Other EUC Engineers
External: Partners/Suppliers, End UsersQualifications & Experience:
Degree in Information Technology, Compu...