Job Title: 1st Line Support Engineer
Location: Bristol (1 day per week onsite) + Hybrid Working
Salary: Up to £27,000
Contract: Full-time, Permanent
About the Role
We’re currently recruiting for a 1st Line Support Engineer to join a growing, forward-thinking business offering flexible hybrid working—with just one day a week onsite in Bristol.
This role is perfect for someone with around a year of helpdesk experience who’s passionate about tech support, enjoys problem-solving, and thrives in a dynamic environment. You'll be part of a friendly, collaborative team, providing first-line technical support and getting involved in a variety of tasks, from troubleshooting and hardware setup to account management and IT projects.
What You’ll Be Doing
Helpdesk Support:
* Be the first point of contact for all incoming helpdesk calls, emails, and alerts
* Support users both remotely and face-to-face
* Log and prioritise support tickets, providing timely updates and resolutions
* Troubleshoot technical issues and research solutions
* Maintain and update documentation and knowledge base
* Assist with account setups and access requests
* Occasionally provide onsite support at other locations when needed
* Contribute to IT improvement projects
PC Builds & Configuration:
* Coordinate IT setups for new starters (devices, system access, etc.)
* Apply and manage software licenses
* Procure and prepare hardware/software
* Ensure device builds meet quality standards and deadlines
* Configure software for office and remote workers
* Escalate more complex issues when necessary
Skills & Experience Needed
* Around 1+ year experience in an IT Helpdesk or support role
* Solid knowledge of Windows 10/11
* Experience with Microsoft 365
* Basic understanding of Windows Server and Active Directory
* Familiar with networking fundamentals (TCP/IP, DNS, DHCP)
* Comfortable supporting end users via remote tools
* Strong troubleshooting skills across desktop, laptop, and printer hardware
* Good communication and ability to translate tech jargon into plain English
* Capable of managing multiple open tickets and shifting priorities
* Exposure to SharePoint Online (desirable)
* Highly organised, detail-oriented, and proactive