The Clinical Improvement Team aims to embed a quality improvement culture as part of delivering our System Strategy. We will achieve this by building both individual, team and system capacity and capability, through a systematic approach to using improvement science tools and techniques to enable us to continually improve the services we offer to our populations. We will term this our Continuous Quality Improvement (CQI) approach. The Project and Service Improvement Manager will project manage large components of primary care transformation, utilising the CQI approach. The Project and Service Improvement Manager role is a varied and fast paced role requiring a flexible and responsive approach, with the ability to deal with issues that are sometimes challenging in nature. The Project and Service Improvement Manager will work with senior members of the team and other ICB colleagues to identify areas of transformation and improvement, develop new ways of working and set outcomes for our providers. Key Duties and Responsibilities Day to day management of project support staff, providing pastoral support and administrative supervision whilst working in a matrix-based team. Work together with system stakeholders to embed and utilise CQI methodology by supporting organisations to adopt and champion a continuous improvement culture. To develop and maintain all project documentation in line with project management methodology. This includes Project Initiation documents, project plans, issues list, checkpoint reports, risk registers, benefits registers as required. To manage and successfully deliver projects, providing project management support and a hands-on approach to achieve successful implementation. Regularly report on progress, monitoring progress against plans and evidencing delivery of the intended project outcomes. To organise and take lead in Project Team meetings, involving internal and external colleagues/stakeholders as appropriate. To provide project evaluations after an agreed period of time on the measured success of the project as a whole, its constituent parts and of the project personnel. Establish project KPIs for project management, monitoring and reporting processes. Update methods and standards in line with best practice. Ensure delivery of a consistently high standard of service to all members to all members o the programme. The Project and Service Improvement Manager is an integral part of CCIO team delivery and as such will require excellent people skills, are great at multi-tasking and prioritising as well as being incredibly organised. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department or Directorate and the ICB.