The Business:
Nigel Wright are delighted to be working exclusively with a family-run heating/garden ecommerce business. A bricks and mortar retailer + ecommerce presence you will be responsible for the management of the ecommerce side of the business, with a main focus on driving website traffic, optimising listings, customer service excellence and maximising results.
The Role:
* The day-to-day running of the website.
* Working with Management to form a digital marketing strategy as well as collaborating with third-party agencies to execute our PPC strategy.
* Implementing product launches and continually adding to our available product catalogue.
* Responding to enquiries that come through the website, phone and live chat function.
* Overseeing customer care ensuring our customer’s needs are met and orders are delivered in a timely fashion.
The Person:
* An all-round approach to Ecommerce & Digital.
* Appetite and experience with customer service queries.
* Desire to grow with the business and understand the journey and brand.
* Dynamic approach – willing to ‘get stuck in’ across areas from ecommerce, customer service, some administrative tasks and digital marketing.
* Analytical individual that can drive sales on the website through continuous improvement and measure success.
* Develop an understanding of seasonal ranges, promotions and maximising retail trends.
* Ability to work towards a sales target.
* Develop a pricing structure, promotional calendar and some digital strategies.
This is a flexible role and the opportunity to work with a growing business and really add value.