Hours of Work: 35 per week
Closing date: 14th March 2025
Interviews: TBC
At MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Planned Works Admin is key to making this happen.
We are looking to recruit an enthusiastic individual with fantastic administration skills to join our established team. Reporting to our Planned Works Manager, our Planned Works Administrator provide administrative, clerical and support to the Planned Works team whilst delivering an excellent customer service in all areas of the Asset management engagement with residents, clients and third-party stakeholders.
In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
What do our Planned Works Administrator’s do;
Provide administrative, clerical and support to the Planned Works Manager and Planned Works Surveyors with data systems support, administrative support and the preparation of documents and delivery of services.
Manage the records, data and systems relating Disability Funding Grants ensuring monthly updates are provided by the Local Authorities and ensuring handover packs are provided on completion with relevant certification.
Have responsibility for managing documentation, filing, scanning, typing and administering the Asset Management documentation including library of policies, procedures, risk assessments and method statements.
Deal effectively with colleague and customer queries delivering a comprehensive, efficient and effective customer service experience, ensuring all queries are recorded and resolved effectively.
Provide cover for duties of the Asset Management administration functions as required.
What we are looking for;
Good standard of general education with a minimum of 5 GCSEs or equivalent at Grade C or above including English and Maths
Experience of responding positively to customer queries and complaints conscientiously and diligently with attention to detail
Experience of working in a busy administrative role
Ability to respond efficiently and effectively to demands of work
Good working knowledge of Microsoft Office – particularly excel.
We offer a range of great benefits including:
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.
If you wish to discuss the roles informally, please contact Mark Jones, Head of Planned Works on 07725660382.
Interviews are scheduled to take on a date to be agreed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .