Patient Service Advisor - (Bank) Nuffield Health Glasgow Hospital | Outpatients | Bank Contract | Shifts: Monday - Thursday between 8am-9pm, Friday 8am - 6pm & Weekend availability £12.01 per hour
Main duties of the job
As a Customer Service Advisor, you will:
* Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
* Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.
* Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.
* Log enquiries on the Hospital CRM and oversee the customer journey.
* Undertake bookings for the customers ensuring full adherence to GDPR.
* Ensure all customer interaction is undertaken in a timely manner.
* Work closely with Consultants and Medical Secretaries in order to provide services for patients.
* Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
* Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
* Monitoring and associated actions in connection with departmental email inboxes.
* Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members of staff.
* Checking in patients and booking future treatment appointments at the desk and via telephone.
Qualifications
* Excellent customer service skills
* Proven experience in customer service
* Excellent written and verbal communication skills
* Excellent interpersonal skills and a good level of IT literacy
* Good organisational skills
About us
Nuffield Health Glasgow Hospital is located in the heart of the West End of Glasgow; you will be working at one of Scotland's leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Employer name
Nuffield Health
Address
25 Beaconsfield Road, Glasgow, Lanarkshire, G12 0PJ, United Kingdom
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