Summary
Do you want to start a rewarding career in Education? If you want to learn the skills involved in supporting pupils in their education and gain job satisfaction shaping young peoples’ life journey, this is the job for you! In this role you will develop into a School Business professional and make a difference.
Annual wage
£12,313.60 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 8.30am to 4.30pm
37 hours a week
Possible start date
Friday 7 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
General Duties
* To represent the school effectively and provide excellent customer service in relation to requests or advise for parents and carers, colleagues, outside agencies and members of the general public
Duties to include but not limited
* To act as front of house staff and provide a professional service to all school users
* To answer the telephone and deal with enquiries, ensuring that accurate lines of communication are in place
* To liaise with the School Resource Manager and organise hospitality for events, such as, training courses or interviews
* To maintain office and pupil records
* To open, accurately record and distribute internal and external post
* To monitor the schools email system, ensuring that all correspondence is dealt with and distributed to the correct personnel
* To word process and distribute correspondence to staff and parents and carers, i.e., school e-mails, letters
* To assist with ensuring that staff notice boards are current and relevant
* To undertake and support school colleagues with general administration duties e.g., photocopying, scanning, general typing or data input
* To support the monitoring of pupil absences by making calls to parents to ascertain reasons for absence
* To maintain a good knowledge and understanding of current developments within School to ensure efficient information is communicated to all
* To support effective communication between school and parents and carers
Where you’ll work
Fairholme Drive
Mansfield
NG19 6DX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
RNN GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
* Functional Skills maths Level 2 (if required)
* Functional Skills English Level 2 (if required)
* Monthly online sessions and termly face to face taught sessions
Requirements
Essential qualifications
GCSE in:
* Maths & English (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
* Punctual/reliable
* Has a ‘can do’ attitude
* interest in administration
Other requirements
Ensure you can travel to the place of work for the working hours stated above.