Customer Experience Partner (FTC up to 12 months)
CMA CGM | ABOUT US
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
MAIN PURPOSE
To play a critical role in limiting both number of containers remaining on quay and the associated costs for the company. This is achieved by performing follow-up and resolving issues related to the import cargo cycle; coordinating with the customer and Transport Team to ensure smooth and timely delivery, reduce wasted by cancelling delivery before cut offs, running multiple reports and acting proactively to ensure containers are ready for collection and release as soon as vessel arrives to quay.
MAIN RESPONSIBILITIES
1. Day to day support for customer queries on Inland Haulage readiness.
2. Provide exceptional customer service both internal and external.
3. Inland haulage coordination with customers & ILS department.
4. Generate multiple Microsoft Excel reports.
5. Meet operational cut-offs to ensure timely shipment readiness for inland haulage.
6. Proactively review incoming sailings to reduce storage at the quay for both carrier and merchant haulage shipments.
7. Continuously review and improve processes to enhance efficiency and reduce costs.
KEY COMPETENCIES & QUALIFICATIONS
KNOWLEDGE, SKILLS & EXPERIENCE
1. Excellent Customer Service skills and experience
2. Strong communication skills, with the ability to build effective relationships with key stakeholders, internally and externally
3. High levels of resilience, confident working in a fast-paced environment
4. Excellent analytical skills, with high attention to detail
5. Flexible to work out-of-hours when necessary/required
6. Knowledge and experience of the Shipping and/or Freight Forwarding industry
7. Discrete and professional at all times
8. Highly organised, with ability to manage multiple priorities
Additional Information
The job holder will work closely with the Customer Care and Transport Team and other CMA CGM agencies/departments as required. They will require a strong understanding of the UK geography and any changes to regulations. The reporting line will be to the Transport Readiness Team Leader.
Shift Patterns: Monday to Friday
Shift Hours: 9am – 5pm (Main Shift) / 08:00am – 04:30pm / 09:30am – 5:30pm
(Please Note: Shift hours are subject to change. From time to time it may be necessary to work outside of these hours should business needs dictate.)
Not only do we offer a competitive salary, we also offer a generous benefits package including:
1. 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
2. Discretionary annual bonus
3. Enhanced pension scheme up to 15% total contribution
4. Life assurance x4
5. Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
6. Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
7. Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
8. Hybrid Working
9. Cycle to work scheme/ Season ticket loans
10. Enhanced policies including Maternity & Paternity
11. Employee recognition awards
12. Considerable scope for personal and professional growth through the CMA CGM Academy
CMA CGM Group is proud to define itself as a family business built on strong human values.
Exemplarity
Imagination
Boldness
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities!
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