Inbound Customer Service Advisor - Helpdesk | Customer Experience | Gateshead - Hybrid Working Option Available Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for Helpdesk Customer Service Advisor’s to join our ever evolving Customer Care team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together Based at our Gateshead site, our Customer Service team play a vital role providing a world class service to our Worldpay customers. You’ll be part of a team who are continuously striving to achieve the highest levels of customer satisfaction. You will live and breathe great customer service and understand how important it is to put the customer at the heart of our business and interactions. What you’ll own: You will primarily be responsible for answering queries and solving any issues customers may face during their time with us. Commitment to the team, our customers and the business are all key priorities. Providing customer support to consumers via telephone and Internet, e.g instant message, email. Handling customer enquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment queries. You will be responsible for answering inbound customer queries and complaints with a ‘right first time’ approach. Escalating more technical product-related issues to relevant product Support Departments. You will also work with the customer to identify potential new products and ensure their package is right for them. Having positive conversations about our product range is critical to this role so you must be a good conversation starter and be comfortable with speaking with our customers about our other products and services that would be of benefit to their business. Working to resolve customer queries to a high standard, such as quality of the call, adherence to schedules and average call handling times. Where y ou’ll own it You’ll own it in our Vibrant Gateshead Office. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work. What y ou brin g : Customer service experience any industry background (Financial Services, retail, healthcare, technology, university students etc) Experience of working with customers, either face to face or over the phone. Excellent communicator is essential, whether it is amending details or fixing a problem you will ensure are customers are kept informed and help navigate them on their journey with us. A passion for helping others and an ability to communicate with people on different levels. A logical approach to resolving issues. Experience of working with customers, either face to face or over the phone. Added bonus if y ou have: Computer literacy G.C.S.E in Mathematics and English Microsoft office knowledge Ability to work productively to target timescales Positive and logical approach to resolving customer What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. Worldpay offers a full training package and a great working environment in which to support the build and development of your career. To find out more about working with us, find us on LinkedIn. IND2025 LI-HMS66 Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass