Job summary We are currently looking to recruit an enthusiastic and motivated Administrator to join the Liaison Psychiatry team as part of Psychological Medicine, based at Addenbrooke's Hospital, Cambridge. This team provides an administration service between the hours of 09:00 - 17:00 - Monday - Friday. This is an exciting position that supports a multi-disciplinary team. The ideal candidate will have a strong sense of teamwork, have excellent attention to detail, be confident and willing to learn, able to find solutions to problems and able to cope under pressure. The post involves data inputting of patient information, face to face and telephone contact with patients and clinical staff, writing letters and emails, and providing other general administrative support to the service and team. Please note that sponsorship will not be provided for this position. Previous applicants need not apply. Main duties of the job The ideal candidate will have great communication skills, be well organised, have a sense of accountability, accompanied by an ability to work under time restraints and pressure at times. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload. We will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff. About us Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development. To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. For further information on CPFT, please visit our website at www.cpft.nhs.uk Date posted 10 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,701 to £25,674 a year Per annum pro rata Contract Permanent Working pattern Full-time Reference number 310-ASMH-6911734 Job locations Addenbrooke's Hospital Hills Road Cambridge CB2 0QQ Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Undertake diary management for clinicians and/or managers, as required. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work. Provide operational support to colleagues, as directed by Line Manager. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Undertake diary management for clinicians and/or managers, as required. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work. Provide operational support to colleagues, as directed by Line Manager. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. Person Specification Education/Qualifications Essential Educated to GCSE standard. Good command of written English. Desirable NVQ Level 2 in Administration or equivalent. Experience Essential Administration experience. Experience of working in a busy and demanding office/customer facing environment. Experience of planning and organising own workload and of staff within own span of control. Experience of supporting a multi-disciplinary team. Ability to manage email inboxes. Desirable Experience of working in the NHS. Skills & Abilities Essential Good IT skills (MS Office). Ability to communicate effectively with people. An understanding of the importance and value of accuracy in administration, and the ability to apply attention to detail. Excellent communication customer service skills. Ability to prioritise own workload and work to tight time scales. Ability to manage a varied workload and respond to unpredictable demands. Excellent telephone manner. Knowledge & Understanding Essential Recognise people's right to privacy and dignity, treating every person with respect. Willingness to embrace change and suggest new ways of working. Willingness to be flexible in approach and attitude. Ability to work within a Team. Knowledge of Data Protection Act, Information Governance and Freedom of Information. Person Specification Education/Qualifications Essential Educated to GCSE standard. Good command of written English. Desirable NVQ Level 2 in Administration or equivalent. Experience Essential Administration experience. Experience of working in a busy and demanding office/customer facing environment. Experience of planning and organising own workload and of staff within own span of control. Experience of supporting a multi-disciplinary team. Ability to manage email inboxes. Desirable Experience of working in the NHS. Skills & Abilities Essential Good IT skills (MS Office). Ability to communicate effectively with people. An understanding of the importance and value of accuracy in administration, and the ability to apply attention to detail. Excellent communication customer service skills. Ability to prioritise own workload and work to tight time scales. Ability to manage a varied workload and respond to unpredictable demands. Excellent telephone manner. Knowledge & Understanding Essential Recognise people's right to privacy and dignity, treating every person with respect. Willingness to embrace change and suggest new ways of working. Willingness to be flexible in approach and attitude. Ability to work within a Team. Knowledge of Data Protection Act, Information Governance and Freedom of Information. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust Address Addenbrooke's Hospital Hills Road Cambridge CB2 0QQ Employer's website https://www.cpft.nhs.uk/ (Opens in a new tab)