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Role: Crew Team Leader Location: Sherborne Contract Type: Permanent, Part-Time (16 hours)
Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.
Who are we? For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and our values.
We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM. Equality and inclusion aren’t just aspirations but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering an environment free from prejudice, racism, sexism, harassment, bullying, and marginalisation in our workplaces.
Role Overview:
As Crew Team Leader, you are part of the management team with clearly defined roles and responsibilities to ensure the store runs safely, manage the team, and deliver excellent service.
Role Responsibilities:
* Always provide exceptional service, utilising your knowledge to help customers find the best products for in-store and multi-channel sales.
* Resolve customer issues effectively at store level in a timely and positive manner.
* Provide efficient and attentive service at the tills, processing POS transactions and thanking customers.
* Build loyalty and 'Customers for Life' through opt-in at the POS.
* Delegate and demonstrate tasks to team members while managing the store daily.
* Understand the commercial aspects of retail, such as reading reports, analysing data, and making decisions.
* Ensure the store adheres to visual guidelines, contributing to standards through product presentation, replenishment, housekeeping, and seasonal launches or sale setups.
* Safeguard the business by ensuring full compliance with policies, procedures, loss prevention, and health & safety in the absence of management.
* Stay updated with company products, activities, and promotions, implementing changes as needed.
Role Competencies:
* Proven ability to successfully lead a team; regarded as a peer leader.
* Experience in a customer service environment is essential.
* Experience with POS management, daily banking procedures, and meeting deadlines.
* Excellent interpersonal, organisational, and communication skills.
* Collaborative, positive attitude, confident in taking initiative and working independently.
* Ability to work under pressure, quickly learn new tasks, and retain information.
* Team player, embracing opportunities to engage.
* Strong time management skills.
* Demonstrates passionate commitment to the brand.
Benefits of working with us:
* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox platform with discounts, wellbeing content, and more
* THRIVE learning system with extensive resources
* Dental insurance (employee-funded)
* Pension scheme
* EAP support (UNUM/Retail Trust/Fashion Textiles Support)
* Sick pay allowances
* Sabbatical leave based on service
* Enhanced family policies, including maternity leave
* Refer a friend scheme
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