Collections Agent
Pay: GBP 22,308 : GBP 23,999 (depending on experience) + Commission. OTE GBP 28: GBP 32k
Job Type: Full:time 37.5 hours, Permanent
Location: Redditch
Due to expansion, my client is looking to recruit Telephone Collection agents to join the contact centre team. If you are a strong communicator, self:driven and motivated, engaging, and influential then this could be the role for you
Key responsibilities as a Telephone Collections agent:
: Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
: Occasional outbound calls to those who have failed to make payment / contact.
: Occasionally negotiating with customers on live chats.
: Taking payments.
: Completing basic affordability checks and income and expenditures forms
: Negotiating payment arrangements where a customer cannot pay in full
: Identify vulnerable customers
: Sign:post customers with financial difficulties to non:profit debt advice agencies
: Deal with customer queries and handle disputes
: Update accounts and ensure all notes are correct on our systems
Skills needed as a Telephone Collections Agent:
: Customer service or contact centre experience (2 years preferred)
: Excellent communication skills : able to interact effectively at all levels
: Able to work in a fast:paced environment with the ability to provide information quickly and clearly
: Confident in dealing with customers over the telephone : often in difficult circumstances
: Friendly and empathetic, with good active listening skills
: Ability to problem solve and provide customers with options in line with our client and company guidelines
: Confident negotiator to achieve the shortest arrangements to fulfil client requirement
: Previous practical office administration experience
: Being comfortable in using a variety of technologies and software systems
Benefits as a Telephone Collections Agent
: Company pension
: Colleague discount scheme
: Christmas Savings Scheme
: Free on:site parking
: Employee Assistance Programme
: Birthday holiday allowance
: Attractive bonus, incentives and performance rewards
: Death in service benefit
: Hybrid working (subject to reaching required standards)
If you have the experience and skills needed for the role as a Telephones Collections Agent please apply