Job Description Salary: £22,308.00 per annum Location: Nelson, Lancashire Working Hours: Monday to Friday 8:30/9:00-17:00/17:30 (37.5 hours) The Data Provisioning Coordinator is required to manage orders from the set-up to the resolution. Responsibilities Task management. Make welcome/confirmation calls and send confirmation e-mails. Handle first line Installations support calls. Accurate input of order details onto all systems. Liaise with customers/business/resellers partners and suppliers regarding order queries/amendments. Provide technical advice to customer/business partners/resellers and internal staff. Placement of all order types on Openreach and other Supplier Portals. Co-ordinate jobs/ arrange engineer visits. Deal with order rejections. Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates. Raise and resolve provisioning escalations and faults. Check all accounts are set-up and billing correctly. Schedule and action all tasks to completion within specified timescales. Follow all procedures and deliver high level customer service for maximum customer satisfaction. Work towards set KPI’s, goals and objectives. Ensure all systems are kept fully updated for each action and point of customer contact.