Job Description
UK Managed Services: SAP SuccessFactors Senior Consultant
Summary of Role
As a SAP SuccessFactors Senior Consultant within the Managed Services HxM team you will be responsible for delivering support services to a wide range of UK, European and Global clients.
This is a very customer focused, hands-on role where the Senior Consultant will be expected to work on customer issues and developments, as well as collaborate with other functional and technical consultants within the UK Managed Services Team. This role will be fully remote, with some travel to NTT Data Business Solutions offices and customer sites, on occasion.
The ideal candidate will be able to proactively work with the team on SuccessFactors and SAP releases, enhancements and new functionality.
This role will be responsible to the overall Managed Services HxM Practice Lead for day-to-day activity within the Managed Services AMS Team.
Key Responsibilities:
1. Provide a high level advisory and consultative support to the Customer install base for NTT Data Business SolutionsAnalyse, configure and implement appropriate solutions for our growing customer baseProactively work with the team on SuccessFactors releases, enhancements and new functionality.
2. Strong communicator; able to communicate confidently with customers and our internal management teams, keeping all parties up-to-date with progress of deliverables.
3. Problem solving: uses own initiative to look for solutions/opportunities.
4. Accepts responsibility for their own tasks in terms of quality, productivity and customer satisfaction.
Essential:
5. Expert in SAP SuccessFactors Employee Central
6. Certified in one or more modules
7. Detailed knowledge of other SAP SuccessFactors modules- Recruitment, Onboarding, Time, Performance, Compensation with ability to discuss & guide clients on options, integration points, and best practices
8. Self starter- Can arrange their own tasks and workload and prioritise effectively
9. Understanding and knowledge of integration tools, processes, and error handling of SuccessFactors to SAP HR and Payroll applications. (Dell Boomi, HCI, PO, etc.)
10. Ability to provide advice and guidance knowledgeably with HR business users
11. Good integration skills with other key SAP functional areas
12. High level of verbal and written communication skills in English and local language
13. Documentation skills including functional specifications, test scripts
14. Work within a remote consulting support team for contracted customers using the service management systems and processes and delivering within defined SLA
15. Feedback potential solutions in a logical way for both SAP knowledgeable and non knowledgeable audiences.
16. A strong ability to understand business processes and design appropriate solutions.
17. Excellent verbal and interpersonal communication skills for working with the functional and customer teams
18. Track record of full project lifecycle and development activities.
19. Demonstrated ability to learn new technologies and skills quickly.
20. Project related activities e.g. data migration, user support and end user training
21. Hands on mentality and willing to take on unknown SAP processes
22. Excellent communications skills at all levels
23. Can act as liaison with client for troubleshooting ie strong skill re investigation, analysis, and problem solving. Able to map client business requirements, processes and objectives.
24. Presentation skills
25. Ability to provide end-to-end business solutions.
26. Proven experience in a combined customer service handling / functional support role.
27. Ensure consistent high level of customer satisfaction and continually deliver high quality solutions/services
Benefits:
Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.
We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
28. Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
29. Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
30. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
31. Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
32. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
33. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
34. Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
35. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
36. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
37. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
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