Founded in 2018, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples’ lives by providing outstanding dermatology care.
We are hiring a Clinic Supervisor to join our team at Everything Skin Clinic, Cheadle. The role will be a key member of a small team responsible for supporting the overall success and culture of the clinic, leading a team of clinic admin/reception staff to deliver excellent service for patients and doctors.
You will assist the Practice Manager in supporting the team in running the Clinic’s day-to-day operations, ensuring a smooth patient journey.
This is a hands-on role and will include running the reception at times to suit the business’ needs.
General Duties and Responsibilities
* Responsible for day-to-day diary management to maximise bookings and utilisation.
* Responsible for the day-to-day management of services offered.
* Support all marketing activity and ensure all team members are fully aware of and engage with any promotional activity.
* Support improvement on conversion and revenue per patient
* Manage unexpected situations as they arise, including staffing and building.
* Support the PM in scheduling Consultant diaries and Employed Staffing rotas on Practice Pal
* Monitor and report on white space via bookings to maximise sales opportunities.
* Ensure all patient registration forms (Portals) are complete in advance (24hr checks in place)
* Support the PM in maintaining training standards across the clinic.
* Leading and managing the Reception team.
Experience
* Previous clinical reception and administration experience in a Private or NHS setting
* Previous supervisory experience
* Knowledge of patient database systems
* Competent with Microsoft Office software
* Understanding of medical treatments
* Understanding of clinical and pricing documentation
Skills and Qualities
* Excellent oral and written communication skills
* Passion for patient care and delivering an effective service
* Numeracy and administrative skills
* Organisational and time management skills
* Demonstrates a professional, confident and calm approach
* Self-motivated and able to motivate others
* Ability to work independently and as part of a team
* Eye for detail to ensure there are no clerical/fee errors
* Ability to multi-task and problem-solve
* Works to well-established routines/procedures
* Able to develop and maintain positive and professional working relationships with all staff and patients
* Reliable attendance and timekeeping
We offer
* Competitive salary and company perks
* Ongoing training and professional development throughout your career at TDP
* 25 days of annual leave entitlement in addition to public holidays
* Contribution to pensions
* Discounted dermatology/aesthetic treatments and products