REMOTE WORKING with attendance twice a week in the office, also monthly meetings at the office in Reading. Our Reading based client is currently recruiting for an Administrator to join their team. Its initially a temporary role for 3-6 months, but is very likely to continue on. Based in central Reading (no parking) you will need to live an easy commutable distance to Reading. You will also need to have a DBS and financial checks before starting in this position. As the Administrator, you will be responsible for: Deliver excellent front line customer service to customers via phone and email Creating letters and communication materials and sending to customers Handling of member responses, maintenance of member records and database updates Checking of data inputs and production of data extracts Understanding and application of different member engagement project types Collation of data for Management Information (MI) and production of MI reports Provision of project and technical information both verbally and in writing Ensuring that member claims are dealt with in accordance with SLAs and KPIs Conducting Eligibility calculations in line with legislation, scheme rules Project work as directed by Team Leader or Manager in line with agreed plans Assist with Project Implementation Reviewing and updating of Processes in line with industry changesThe successful candidate will have the following related skills / experience: Previous experience in a Customer Service Environment Excellent telephone manner Be able to demonstrate ownership, responsibility, and accountability for self Be organised, methodical and logical in approach to tasks Have high standards, excellent quality of work and customer responsiveness Be able to develop and implement own processes to manage high volumes of work