Reference:
FEND03707
Job title:
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
1. Engage in upselling, cross selling, and multiple selling for all product categories;
2. Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
3. Provide customer feedback on products, especially newly launched products.
Client Management
1. Strengthen customer relations, nurture a loyal FENDI customer base, and implement appropriate CRM tools;
2. Implement CRM Campaigns and set up One-on-One appointments in line with target and guidelines set;
3. Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
Store Operations
1. Perform store duties as assigned by team leaders and management;
2. Operate the Company Sales Management system correctly in all areas relating to stock transfer, payment, stock inquiry, and customer database input.
Stock Management
1. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines;
2. Support during Store stock take and cycle counts.
Store Maintenance
1. Maintain proper visual merchandising according to company guidelines;
2. Maintain a safe and clean store environment and implement daily housekeeping duties;
3. Carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
1. Minimum 5 years’ experience in the Retail Fashion industry with at least 2 in Luxury Sales;
2. Bachelor’s Degree or equivalent is preferred;
3. Manages image standards at a high level;
4. Strong selling and communication skills are necessary;
5. Excellent relationship skills, self-reliant, friendly, and patient;
6. Organization, professionalism, and self-confidence;
7. Computer skills and Retail management system knowledge;
8. Goal-oriented approach and multitasking;
9. Strong knowledge and/or interest in the fashion/luxury industry;
10. Fluent in English; knowledge of other languages is a plus.
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