Job summary BLMK ICB are recruiting a forward-thinking, resourceful, experienced and confident person to the post of Continuing Healthcare Admin Officer. As one of the team's Administrators, you will work as part of the Continuing Healthcare team to actively manage the progress of individuals along the pathway to determine their eligibility for Continuing Healthcare funding along with a variety of administrative tasks. Main duties of the job To provide a comprehensive administrative support service to the Continuing Healthcare and Funded Nursing Care team, including being the first point of contact for telephone, email and written enquiries which contains highly sensitive patient information. To deliver an effective and competent level of administration support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships. To produce letters to a professional standard, including attendance at one of the office site to ensure all incoming post is collected and distributed accordingly and ensure all outgoing post is correctly addressed and stamped and ready for collection / post. Inputting referrals in a timely and accurate manner and maintaining data on our patient database systems Producing minutes as and when required, including preparing agendas and circulating other documentation as required.Providing Brokerage functions in the costing of care packages and placements as agreed with the CHC Commissioning and Transformation Manager. Arranging multi-disciplinary meetings, to include patient and/or relatives and external stakeholders to support the Continuing Healthcare decision making process, inclusive of relevant evidence collation. For further information contact Andrea Birkett, Administration Team Leader on 01525 624300 or by email andrea.birkettnhs.net About us We are committed to promoting equal opportunities to achieve equity of access, experience, and outcomes and to recognising and valuing people's differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values, and behaviours. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers patient outcomes. We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported, and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience. We are happy to discuss flexible working options for all roles. We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves. We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require. Date posted 12 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 465-7015734 Job locations Priory House Monks way Chicksands SG17 5TQ Job description Job responsibilities Please see the attached job description and person specification for further details about the role. Job description Job responsibilities Please see the attached job description and person specification for further details about the role. Person Specification Experience Essential Demonstrable experience of working in a large complex organisation. Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Significant administrative/ secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access. Understanding of Confidentiality and Data Protection Act. Knowledge of NHS issues Desirable Experience of working within the NHS. Organisational Skills Essential Ability to manage competing priorities in a busy and changing environment Desirable Project management skills Flexibility Essential Ability to travel to other sites within the BLMK area Desirable Able to work outside of traditional office hours on occasion. Communication Skills Essential Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Physical Skills Essential Skills for manipulating information Advanced keyboard skills, use of a range of software Autonomy Essential Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines Other Essential An ability to maintain confidentiality and trust Professional, calm and efficient manner Commitment to continuing professional development Positive and flexible approach to work Person Specification Experience Essential Demonstrable experience of working in a large complex organisation. Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Significant administrative/ secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access. Understanding of Confidentiality and Data Protection Act. Knowledge of NHS issues Desirable Experience of working within the NHS. Organisational Skills Essential Ability to manage competing priorities in a busy and changing environment Desirable Project management skills Flexibility Essential Ability to travel to other sites within the BLMK area Desirable Able to work outside of traditional office hours on occasion. Communication Skills Essential Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Physical Skills Essential Skills for manipulating information Advanced keyboard skills, use of a range of software Autonomy Essential Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines Other Essential An ability to maintain confidentiality and trust Professional, calm and efficient manner Commitment to continuing professional development Positive and flexible approach to work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board Address Priory House Monks way Chicksands SG17 5TQ Employer's website https://bedfordshirelutonandmiltonkeynes.icb.nhs.uk/ (Opens in a new tab)