Customer Service Administrator
Foston, Derby
£27,000 - £29,000
My friendly, expanding client are seeking to recruit a Customer Service Administrator to join their successful Derby based business.
Overall Purpose:
To provide proactive internal coordination and a point of contact for customers. To build and maintain relationships with existing and new customers. To ensure the accuracy for costing estimations and the availability of the correct materials, tools and ancillaries required to complete customer orders.
Key Accountabilities for the Customer Service Administrator:
* To respond to all customer enquiries in a timely manner ensuring that where necessary all coordination of pricing, material & product availability, technical specifications, and production capabilities has been effectively managed.
* Maintain proactive account management with all suppliers, keeping up to date with developments and innovations which may provide the business with a competitive advantage either commercially or to improve efficiencies and/or quality.
* To ensure the effective coordination and distribution of information both internally and externally.
* To effectively facilitate all customer enquiries, making proactive contact with customers, and the production team where necessary to facilitate a positive outcome, ensuring the external sales team is enabled to focus on sales growth and new business delivery wherever possible.
* To provide exte...