We’re hugely proud of our over 100 Independent Living schemes, allowing thousands of older residents to live in safe, secure and high quality homes that enable them to keep their independence and continue living their lives their way. Our priority is ensuring those residents stay as independent as possible, but we know sometimes they may need additional, bespoke support throughout their tenancies. That’s where you come in.
You’ll work with our Independent Living customers to advise them on tenancy-related queries and identify additional needs they may have, directing them to external agencies if appropriate and putting together action plans to make sure they get the support they need to live independently. That’s what this role is all about – doing the right thing for our residents.
Interpersonal skills and a true desire to make a real difference will both be essential as you’ll be meeting residents in their homes, discussing and addressing their needs, all with the goal of supporting them and continuing to drive customer satisfaction. Of course, making a difference doesn’t stop with our customers; your commitment to continuous improvement means you’ll always be on the lookout for ways to make our processes and services more efficient too. Remember, we don’t want to do things how they’ve always been done, we want to do them even better.
As you’ll need to travel across our schemes to meet residents in their homes that aren’t always accessible via public transport, a full driver’s license is a must.
If you want to know more, be sure to take a look at the job description below.
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