Job summary Due to staff changes we are looking for a hardworking and enthusiastic Health Care Assistant to join our team. The ideal candidate will be an experienced Health Care Assistant in a GP Practice or similar community setting. We offer a stable working pattern, usually over Monday to Friday with a late finish of 8.30pm on Thursday evening. We are looking for longer shifts to cover Mondays, Wednesdays and Thursday (with a 2030 finish time). Main duties of the job You will work with an established nursing team of our Lead Nurse / ANP and 3 Prescribing Nurses, a Long Term Conditions Practice Nurse a Treatment Room Nurse, an Assistant Practitioner and a Health Care Assistant in our modern purpose-built GP Practice. You will enjoy working independently as well as part of a team, have good communication skills, want to learn and adapt with changes in the role and be able to work under pressure.Main duties include phlebotomy, INR, health checks for patients prior to Long Term Condition reviews, ECGs, infection prevention, visiting patients in their own home and assisting GP led contraceptive and minor surgery clinics. This role is subject to an Enhanced DBS check. Access to your own transport is required to enable you to carry out home visits. Salary dependant on skills and experience. About us Our practice is located in the market town of Kendal, on the edge of the Lake District. We have a patient list size of around 11,500 patients. Our friendly and motivated team has 5 GP Partners, salaried GPs and an established Nursing Team who are supported by a friendly and efficient Admin Team. We are active participants in the Kendal Primary Care Network with multiple ARRS roles. We encourage personal development and offer an attractive salary and terms and conditions. This role would require participation in Extended Access clinics on Thursday evenings. For informal chats and enquiries please email: alison.nicholson5nhs.net or sharon.swainbanknhs.net Date posted 13 February 2025 Pay scheme Other Salary £11.83 to £12.50 an hour Contract Permanent Working pattern Part-time Reference number A0851-25-0000 Job locations Gillinggate Kendal Cumbria LA9 4JE Job description Job responsibilities Captain French Surgery JOB DESCRIPTION Job Title: Health Care Assistant Supervised by Assistant Practitioner Responsible to The Partners of Captain French Surgery Summary To assist in the provision of nursing services to include treatments, preventative care, screening and patient education, and assist the GPs and nurses in the provision of general and specialist medical services. The concept of Primary Care, the organisation of General Practice and the roles played by other members of the team need to be understood. Good communication and relationships must be established and maintained with patients, colleagues and employers. Special requirements of the post The special requirements of the post regarding skills, knowledge and experience are: Well-developed communication and interpersonal skills Ability to deal with members of the public in a courteous and understanding manner Ability to cope under pressure Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests Effective time management Ability to work as part of a team and be flexible in an environment where the workload is constantly changing and varied Flexibility with regard to rotas and working patterns Job Responsibilities Assist in and perform routine tasks related to patient care as directed by GPs and nursing staff, within the boundaries of clinical protocols Maintain Infection Prevention and Control standards including cleaning of equipment and clinical areas Maintain stock in GP rooms, rotating stock as required to avoid waste Prepare and maintain environment and equipment before during and after patient care such as during the performance of minor operations Vaccine/cold chain storage including fridge temperature monitoring recording and download of data for audit purposes Phlebotomy Chaperone patients and clinicians as required Raise awareness of health and well-being Assist in the assessment and surveillance of patient health and wellbeing including those with long term conditions Processing of urine samples ECG monitoring Vaccinations such as influenza, shingles, pneumonia and vitamin B12 for eligible patients under PSD Safe disposal of clinical waste in accordance with infection prevention and control Maintain accurate records Assist in audit, CQC compliance, QOF etc Confidentiality In the course of seeking treatment, patients entrust with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post- holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identify the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality & Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will Adhere to Practice policies, protocols and procedures. Participate in audit where appropriate. Adhere to the Data Protection Act, Information Governance, IM&T, Computer Misuse Act and Freedom of Information Act and of their importance and relevance to General Practice. General The partners reserve the right to redistribute duties and functions amongst members of the Primary Health Care Team from time to time, and requests for such changes shall not be unreasonably refused. The Practice operates a no smoking or vaping policy throughout the Practice premises. You must at all times be aware of and concerned with our Health and Safety at Work and Fire Safety Policies. Job description Job responsibilities Captain French Surgery JOB DESCRIPTION Job Title: Health Care Assistant Supervised by Assistant Practitioner Responsible to The Partners of Captain French Surgery Summary To assist in the provision of nursing services to include treatments, preventative care, screening and patient education, and assist the GPs and nurses in the provision of general and specialist medical services. The concept of Primary Care, the organisation of General Practice and the roles played by other members of the team need to be understood. Good communication and relationships must be established and maintained with patients, colleagues and employers. Special requirements of the post The special requirements of the post regarding skills, knowledge and experience are: Well-developed communication and interpersonal skills Ability to deal with members of the public in a courteous and understanding manner Ability to cope under pressure Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests Effective time management Ability to work as part of a team and be flexible in an environment where the workload is constantly changing and varied Flexibility with regard to rotas and working patterns Job Responsibilities Assist in and perform routine tasks related to patient care as directed by GPs and nursing staff, within the boundaries of clinical protocols Maintain Infection Prevention and Control standards including cleaning of equipment and clinical areas Maintain stock in GP rooms, rotating stock as required to avoid waste Prepare and maintain environment and equipment before during and after patient care such as during the performance of minor operations Vaccine/cold chain storage including fridge temperature monitoring recording and download of data for audit purposes Phlebotomy Chaperone patients and clinicians as required Raise awareness of health and well-being Assist in the assessment and surveillance of patient health and wellbeing including those with long term conditions Processing of urine samples ECG monitoring Vaccinations such as influenza, shingles, pneumonia and vitamin B12 for eligible patients under PSD Safe disposal of clinical waste in accordance with infection prevention and control Maintain accurate records Assist in audit, CQC compliance, QOF etc Confidentiality In the course of seeking treatment, patients entrust with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post- holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identify the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality & Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will Adhere to Practice policies, protocols and procedures. Participate in audit where appropriate. Adhere to the Data Protection Act, Information Governance, IM&T, Computer Misuse Act and Freedom of Information Act and of their importance and relevance to General Practice. General The partners reserve the right to redistribute duties and functions amongst members of the Primary Health Care Team from time to time, and requests for such changes shall not be unreasonably refused. The Practice operates a no smoking or vaping policy throughout the Practice premises. You must at all times be aware of and concerned with our Health and Safety at Work and Fire Safety Policies. Person Specification Experience Essential General Practice or NHS community experience Knowledge of infection control or an interest to develop in this area CQC Standards Desirable General Practice or NHS community experience Knowledge of infection control or an interest to develop in this area CQC Standards Qualifications Essential Phlebotomy or willingness to train NVQ 3 in Health and Social Care OR HCA Care Certificate Desirable Phlebotomy or willingness to train Person Specification Experience Essential General Practice or NHS community experience Knowledge of infection control or an interest to develop in this area CQC Standards Desirable General Practice or NHS community experience Knowledge of infection control or an interest to develop in this area CQC Standards Qualifications Essential Phlebotomy or willingness to train NVQ 3 in Health and Social Care OR HCA Care Certificate Desirable Phlebotomy or willingness to train Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name CAPTAIN FRENCH SURGERY Address Gillinggate Kendal Cumbria LA9 4JE Employer's website https://www.captainfrenchsurgery.org.uk/ (Opens in a new tab)