Summary We're looking for a Volunteering & Community Manager to join our portfolio team. You'll support volunteer managers across the portfolio with improving the volunteer experience and increasing support in targeted ways. You’ll take a leading role in recruiting more volunteers and will support our work with Children and Young People. You'll be externally facing, taking the lead with our community work and building partnerships with local groups. You’ll be capable of managing complex relationships which you'll lead for greater engagement with our community. What it's like to work here You’ll be based at Felbrigg Hall and Sheringham Park in North Norfolk. We're an inclusive and creative team, focused on improving how we care for National Trust places. We strive to improve everyone's experience of the Trust, whether that's visiting a place we look after, or working and volunteering with us. Popular Felbrigg Hall is one of the most elegant country houses in East Anglia. The rolling landscaped park with its lake, woods and waymarked trails is great for family days out and even boasts ‘buggy-friendly’ walking routes. The fine walled garden grows flowers for the house, as well as vegetables for the local community. Roles within Felbrigg Hall’s team are highly sought after, and the team pride themselves on their commitment to the estate. Click here for more information about this location What you'll be doing Reporting to the General Manager you'll collaborate with the portfolio leadership team to strategically plan, implement, evolve and support the portfolio volunteer managers in how they lead for volunteering within their departments. You’ll support the General Manager to develop an inclusive culture and embed the ‘Everyone Welcome’ value. A key part of your role will be developing partnerships with local communities, ensuring that we’re reaching as broad an audience as possible. You’ll coach colleagues to increase their confidence and capability, creating a positive, flexible, and inclusive environment whilst growing the number of volunteers. You'll be a key member of the portfolio leadership team and will be collectively responsible for the effective delivery of the portfolio business plan. We're a busy portfolio and you will be part of the duty manager rota. Regular weekend and Bank Holiday work are required as part of this role. Who we're looking for We would love to hear you if you’re: able to strategically plan, implement and evolve volunteering and our work with communities committed to increasing and diversifying participation through relevant and accessible opportunities for more people, including children and young people confident coaching colleagues, creating a positive, flexible and inclusive environment for volunteers, communities and partners experienced with creating a culture where Volunteering and Community work is planned and resourced, sustainable and efficiently managed understand how to proactively involve people especially through change able to build, grow and diversify relationships with community groups and partners adept at ensuring accurate data and improving systems and processes in response to feedback The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.