Home Instead Cleveland is a Care Quality Commission rated ‘Outstanding’ company providing the highest quality care for mainly elderly people who want to remain in their own homes, happily safely and independently. We are a multi-award winning company including 5 Star Best Employer in Care year after year and Winner of the national, Great British Franchise Award 2023. Home Instead is the largest and most recommended home care company not only in this country, but across the world. Home Instead Cleveland is one of the top 3 performing franchises in the UK of over 250 offices.
Job Description
Job Purpose
To train, support, mentor, and motivate new employees throughout the initial 12 weeks induction process to become “outstanding” care professionals.
The Role expectations
* Organise, deliver, and manage Home Instead Initial Care Professional Training course weekly with flexibility
* Complete weekend training course in conjunction to/ along side on call support on an 8-weekly basis.
* Organise, deliver, and manage Home Instead 12 weeks mentoring programme inclusive of the care certificate. This consists of;
* Managing the compliance and completion of 15 care certificate eLearning standards by care professionals via MLC eLearning platform.
* Mandatory 1st visits competency assessment as well as another 1-2 competency assessments per person within 12 weeks electronically documented ensuring complete employment support is completed.
* Weekly touchpoints/ welfare calls with new starters electronically documented to demonstrate coaching and mentoring.
* Completion of care certificate inclusive of write up of personal development plan, completion of care certificate matrix to evidence standards met, creation of Care Certificate for celebration/ graduation, 1st supervision handover and handover via MLC to field supervisor.
* General ad hoc planning and coaching touchpoints.
* Be confident in researching and seeking funding as and when available.
* Be proactive in informing management of any updates to newly revised national office templates/ paperwork and regularly review Franchise updates via My Franchise.
* Have the flexibility to support in additional work required leading up to any audit or inspections.
* Conduct Client introductions when required.
* Participate in routine on-call duties as well as flexibly to suit the needs of the business.
* Provide solutions to any issues raised and be proactive in leading by example.
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of training and “fit and proper person criteria”.
* Be able to prepare and deliver in depth KPI during team meetings in line with company monthly targets and expectations.
* Be a role model in the behaviours expected and lead by example.
* Carry out any other duties deemed necessary for the successful operation of the business.
Qualifications
Essential Criteria
* Working towards Level 3 or 4 in NVQ in Health and Social Care (can be enrolled with Home Instead if needed)
* Experience in a health and social care settings.
* Training experience preferable.
* Experience of managing people and challenging conversations.
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
* Advanced knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly and manage conflict as needed.
* Must be confident to use care management technology including providing support and training to Care Professionals.
* Must understand the importance of confidentiality working within current legislation.
* Good working knowledge of IT systems with experience of Microsoft Office.
* Must have full driving license and means of transport if required within the territory to visit clients.
* Have flexible working time available and be adaptive and responsive to changing business needs.
* Show absolute loyalty to Home Instead’s mission and the senior management team.
Additional Information
Our Benefits
You will be joining an award winning, industry leading, highly regarded and successful company that will offer genuine job satisfaction knowing that your efforts absolutely change and enhance the lives of others:
* Exceptional, friendly and supportive office team – 5 Star Best Employer in Care (year after year
* Employee Assistance Programme
* Employee Discount Scheme
* Company Events
* Pension Scheme
* Ample, free parking
* 99% of all Care Professionals ‘Proud to work for the Company’
Location: In person