Summary
Working for a family-run business. This is a great opportunity to be part of a fast-growing organisation, working within a friendly, supportive team.
The ideal candidate for this role will be a proactive and customer-focused individual with excellent communication skills and a positive attitude. They should be able to work efficiently in a fast-paced environment, demonstrating strong problem-solving abilities and a willingness to take on additional responsibilities as needed. Adaptability and teamwork are essential, ensuring smooth operations even in the absence of other team members.
The company is located in a very lovely rural setting; therefore, candidates must be able to drive.
This is a full-time office-based position working Monday to Friday, hours: 8:00 - 17:00 with a 1-hour break.
Key Duties & Responsibilities
1. Leading excellent customer service
2. Ensuring all orders are dispatched the same day to the warehouse
3. Monitoring couriers on time deliveries and reporting any instances to the operations team if required
4. Managing customer service tickets to ensure repairs and services are monitored within your timelines
5. Monitoring equipment repairs and warranties and communicating manufacturer delays to Procurement
6. Managing the support, sales, and learn inboxes and ensuring responses are made within 24 hours
7. Monitoring back orders and ETAs
8. Communicating with the sales team of operation changes
9. Weekly reporting for the customer services manager
Required Qualifications, Knowledge, Experience & Skills
1. IT literate with strong knowledge of Word and Excel
2. Excellent telephone manner and communication skills
3. Quick and accurate typing skills
4. Excellent time management and organisational skills
5. Ability to work both on your own and within a team as required
6. Excellent problem-solving abilities
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
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