Contents Location About the job Benefits Things you need to know Apply and further information Location Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea About the job Job summary Are you comfortable communicating with others? Do you have good attention to detail? Can you interact with multiple people? If so, wed love to hear from you Job description The successful Stakeholder Correspondence Officer will work in the National Standards and Accreditation Team. They will be responsible for providing an efficient, effective service working with the UKs vocational driver training industries (Driver CPC/Dangerous goods/Drink Drive Rehabilitation). They will answer queries and work to support the teams operational objectives and compliance programme via the administration of auditor documents and competing uploading and inputting tasks. They will take payments for services across all schemes the team oversees, deal with correspondence, update digital content and input Driver CPC course to a centralised IT system. Responsibilities include but are not limited to: Work with the Stakeholder Correspondence Manager to deliver a high standard of customer service by responding to emails and telephone call from the public, the training industry and large vehicle operators. Manage a number of inboxes for various scheme and deal with postal correspondence if relevant based on working location. Acknowledge and upload complaints to Microsoft Dynamics CRM database and forward to relevant colleagues. Update Gov.uk and other digital/printed content as required. Issue daily reports for any schemes as required. Input course approvals to Recording and Evidencing system with a high degree of accuracy. For more information about the role and responsibilities please see the attached Candidate Pack. Person specification To succeed in this role, you have experience of dealing with external customers and/ or stakeholders. You have a proven track record of building and maintaining fruitful relationships with external customers and/ or stakeholders. You have experience of dealing with complex and varied customer complaints and enquiries, as well as experience of dealing with phone calls from a variety of people. You have the ability to handle multiple priorities and deadlines, refocusing as required at short notice if necessary. You have excellent attention to detail and can maintain accuracy throughout your work, at all times. Additional Information This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation. If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details). Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week. Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. About Us The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. Were working hard to: Make roads safer. Improve services for our customers. Make road transport greener and healthier. Harness the potential of technology and data. Grow and level up the economy. To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Benefits Alongside your salary of £25,159, Driver and Vehicle Standards Agency contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. An environment with flexible working options where we encourage a great work-life balance. Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30. 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday. Latest IT and Tech devices. A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues. Excellent learning and development tailored to your role including paid apprenticeships up to Masters level. Wide range of discounts schemes on high street names. Employee assistance programme for health and wellbeing. Cycle to work scheme and Gym membership offers. For more information visit our careers page Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. As part of the application process you will be asked to provide a 500 word Personal Statement. Further details around what this will entail are listed on the application form. For your Personal Statement, please provide detailed evidence of the following: Your experience of dealing with and maintaining fruitful relationships with external customers and/ or stakeholders. Your experience of dealing with complex and varied customer complaints and enquiries as well as dealing with phone calls. Your experience of maintaining accuracy in your work and your good attention to detail. Your personal statement will be limited to a maximum of 500 words. The sift is due to take place 30 - 31 January 2025. Interviews are likely to be held from 12 February 2025. This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview. Well try to meet the dates weve set out in the advert. But there may be occasions when these dates will change. Well give you plenty of notice of any important dates. The selection process will be designed specifically for the role. As a result, your assessment will include: An interview. If you would like to find out more about what its like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events. The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. You can read more about Success Profiles here. Use of Artificial Intelligence (AI) You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own. View our guidelines here. Reasonable Adjustments As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional. If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Document Accessibility If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGCommsdft.gov.uk for assistance. Further Information For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role. Pre-employment Checking Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Charles Wright Email : charles.wrightdvsa.gov.uk Recruitment team Email : dftrecruitment.grscabinetoffice.gov.uk Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grscabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here Attachments Candidate Pack_385714 Opens in new window (pdf, 1138kB) Share this page Print Email Facebook Twitter LinkedIn GMail