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Responsibilities
* Works collaboratively with HR Business Partners in the planning and preparation of redundancy campaigns.
* Carries out the end-to-end administration of redundancy campaigns including quote calculation requests, audit checks, status tracking, communications and payments.
* Responsible for the accurate tracking of large volumes of data to enable effective process management and production of metrics and reports.
* Provide excellent customer service that exceeds customer expectations in line with agreed SLAs with a focus on first contact resolution.
* Administration of HR processes across the employee lifecycle from starters to leavers ensuring accurate and compliant changes.
* Tracks and coordinates organisational changes required as a result of restructures and/or leavers.
* Carry out key compliance controls for HR processes in accordance with internal and external regulations including GDPR.
* Collaborates with other HR teams and local business area support hubs to ensure a seamless employee experience.
* Ensures that personal data is shared, stored and processed in line with Company and legal requirements e.g. GDPR.
* There is an expectation that you will undertake ad hoc work on an exceptional basis or provide relevant cover for other team tasks.
Behaviours
* Cares about people and delivering excellent customer service.
* Always looking for ways to improve.
* Flexible and ready to adapt to changes.
* Team player.
* Ambassador for the client and the People department.
Core Traits
* Integrity and discretion, able to work with highly sensitive data.
* Attention to detail and determination to get things right first time.
* Data focused.
* Highly collaborative, able to work with others to deliver the best service to our customers.
* Confident and proactive communicator.
* Likes problem solving, helping others and fixing issues.
* Process orientated, ensuring tasks are completed in line with standards and controls.
* Highly organised, is task focused and brings a structured approach.
* Able to maintain high levels of confidentiality.
Skills
* Able to work with large volumes of data and operate multiple manual processes in parallel.
* Numerical proficiency.
* High levels of accuracy and attention to detail.
* Able to operate with high standards of discretion, confidentiality and within financial control measures.
* Ability to work under pressure whilst maintaining a professional approach.
* Strong customer focus with exceptional customer service skills, including proactive service recovery.
* Experience of effective service delivery in a complex HR and Payroll environment.
* Flexible to work across and move between different tasks and priorities to support effective operational delivery.
* Highly collaborative, works well with others and as part of a team.
* Professional articulation; strong written and verbal communication skills.
* Strong interpersonal skills, understands impact on others and can adapt their style to the individual/situation.
* Embraces change and able to absorb new information quickly and apply appropriately.
Qualifications
* Advanced Excel skills; comfortable working with large data sets/formulas/pivot tables etc (essential).
* Background in administering HR and/or redundancy processes (essential).
* Delivery of excellent customer service in a busy operational environment (essential).
* Knowledge of data protection and Information Security (desirable).
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