Job summary Are you enthusiastic, driven, and motivated to deliver a high-quality service learn? If so, this could be your best ever career move Talk about a chance to make a difference - our entire teams across our Hospitals and Community sites genuinely rely on our service to ensure that they're all paid accurately and on time. And with customers at the heart of all we do, we aim to meet the needs of all our fellow One LSC colleagues. Our friendly and thriving Employee Business Services currently has 6 clients. Providing a high quality payroll and pension service to approx. 20,000 employees which equates to producing in excess of 300,000 payslips annually whilst consistently delivering accuracy rates of 99%. In short, the role of Payroll Operations Manager focuses on the operational management of the Payroll, Pensions and Travel teams, developing Standard Operating Procedures (SOP's) to support business sustainability, improve efficiency and effectiveness, promoting staff development and career progression. The candidate must have knowledge of the ESR system, Agenda for Change and NHS Pension scheme whilst working under pressure and adhering to strict deadlines. In return for your hard work and commitment we offer: An excellent pay structure. A pension scheme with an employer contribution of 23.78%. Annual leave starting at 27 days plus bank holidays rising to 29 days after 5 years' service and 33 days after 10 years' service. Main duties of the job You'll work closely with internal and external stakeholders to provide ongoing training and support to your teams whilst working alongside the Deputy and Associate Director of Employee Services to continually strive for service improvement and influence positive changes. You'll provide support to ensure the timely and accurate provision of Payroll and Pension services for the Trust and clients. You'll manage the Electronic Staff Record (ESR) system, reviewing and cascading ESR User Notices, ensuring that the information held in respect of organisation structures and work with internal colleagues ensures employee data is current and correct. You'll interpret and provide clear guidance to all staff in relation to complex regulations issued under NHS Terms and Conditions of Service e.g., Agenda for Change, Medical and Dental, Consultants etc. NHS Employers, NHS Pensions Agency etc. which relates to pay structures and pension contributions. You'll support the review and development of policies and ensure adequate Standard Operating procedures (SOP's) are in place, some of which will have an impact outside of the Department and Directorate, to support consistency, good practice, and compliance. You'll communicate, coordinate and manage the production of 'As Is' process mapping of all current Payroll and Pension processes, identify improvements, eliminating duplication and any issues before producing confirmed 'To Be' processes, ensuring efficiency and effectiveness of resources. About us Our Partnership brings together the five NHS provider Trusts with the Integrated Care Board (ICB) in Lancashire and South Cumbria to improve health and healthcare. The organisations across Lancashire and South Cumbria involved in the collaboration are Blackpool Teaching Hospital NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire & South Cumbria NHS Foundation Trust, Lancashire Teaching Hospitals NHS Foundation Trust, and University Hospitals of Morecambe Bay NHS Foundation Trust. This is about working together as equal partners to make sure patients, their families and communities benefit across the whole of the area. The aim is to reduce health inequalities and improve services, outcomes and people's experiences of accessing healthcare. Our partnership also aims to ensure that Lancashire and South Cumbria is a great place to work. We want to further improve quality by sharing skills and best practice, pooling our resources and standardising the way we work where possible to reduce unnecessary duplication. To achieve this we have created One LSC, which will oversee all corporate services for Lancashire and South Cumbria. This is an exciting time to join a new collaboration, which is focused on a system-wide approach to better outcomes for patients and opportunities for staff. Please note that One LSC is hosted by East Lancashire Hospitals NHS Trust, who would be the employer. Date posted 13 March 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 435-1LSC-LT-025-25 Job locations Preston Business Centre Watling Street Road, Fulwood Preston PR2 8DY Job description Job responsibilities To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Description and Person Specification as this contains critical information youll need to be aware of before you submit an application form. Job description Job responsibilities To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Description and Person Specification as this contains critical information youll need to be aware of before you submit an application form. Person Specification Qualifications & Education Essential NVQ Level 4 or equivalent or experience of working in an Payroll environment Knowledge & Experience Essential Extensive knowledge of pay procedures and statutory legislation and experience of working in a payroll department Working knowledge of payroll screens and transfer facilities within the H.R. system. Understanding of security and Health and safety issues. Comprehensive knowledge of computer input and the use of spreadsheets. Desirable Comprehensive knowledge of NHS conditions and pay procedures including the appropriate application of relevant statutory legislation. Previous experience and ability to use ESR payroll system. Experience and knowledge of NHS Pension rules and regulations. Person Specification Qualifications & Education Essential NVQ Level 4 or equivalent or experience of working in an Payroll environment Knowledge & Experience Essential Extensive knowledge of pay procedures and statutory legislation and experience of working in a payroll department Working knowledge of payroll screens and transfer facilities within the H.R. system. Understanding of security and Health and safety issues. Comprehensive knowledge of computer input and the use of spreadsheets. Desirable Comprehensive knowledge of NHS conditions and pay procedures including the appropriate application of relevant statutory legislation. Previous experience and ability to use ESR payroll system. Experience and knowledge of NHS Pension rules and regulations. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Lancashire Hospitals NHS Trust Address Preston Business Centre Watling Street Road, Fulwood Preston PR2 8DY Employer's website http://jobs.elht.nhs.uk/ (Opens in a new tab)