Job summary
Deputy Service Manager
If you are an experienced operational manager or looking to gain experience in this area, then the Emergency Care Collaborative at NCIC would love to hear from you.
We are looking to recruit a Deputy Service Manager to support the smooth running of Urgent and Emergency Care departments within the West Cumberland Hospital in Whitehaven, Cumberland Infirmary Carlisle and our community sites. This is an exciting, fast paced environment, working within the operational management team, supporting and assisting the Deputy General Manager in a wide variety of functions including management of performance targets, supporting the Emergency Department to ensure patient flow and medical resource management.
Main duties of the job
1. Manage key constitutional performance targets and Healthcare Commission standards as delegated.
2. Effectively influence service delivery, providing advice and direction in accordance with organisational policies and procedures.
3. Lead and contribute to specific Trust wide projects or initiatives as requested by the Deputy General Manager.
4. Manage specific change management processes whilst ensuring the patients' needs continue to be met with high quality and cost effective services.
5. Effectively communicate service reconfigurations and organisational changes to staff. Devise and implement innovative solutions to ensure seamless service provision.
6. Hold responsibility for the effective financial management of at least one function within the service, ensuring expenditure is in line with the budgetary limits for the service.
7. Deputise in the absence of the Deputy General Manager to ensure services are maintained.
8. Serve as line manager to designated staff within the directorate, leading the recruitment process for areas of responsibility, taking action under Trust personnel policies ( sickness / absence, grievance, disciplinary, capability) where necessary, with the support of the HR managers and the appropriate level of liaison with the Deputy General Manager.
9. Ensure the directorate operates in an integrated way through the active coordination of the different professions, effective communication and promotion of effective multidisciplinary working.
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
10. Being a clinically led organisation
11. Quality and safety at the heart
12. A positive patient experience every time
13. A great place to work
14. Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Job description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our policy for eligible vacancies?
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
15. Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
16. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
17. Junk Mail is checked regularly