Job summary Swanwood Partnership has an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basis for 18 hours per week. Days can be confirmed. We are currently implementing a new Total Triage service which means that patients can submit medical and administrative queries online. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. Main duties of the job Ensuring the telephone is answered as promptly as possible, booking appointments and diverting calls to the correct person. Taking calls from patients, navigating them towards total triage, this may require form filling on patients behalf. Ensuring that the reception and waiting areas are kept neat and tidy. Whilst this is a new role which has minimal responsibilities, you will be the patients first contact and the full understanding of the system is paramount to promote and enable patient confidence in Total Triage. Once this has been fully implemented, there will be room for progression into our reception/administrative areas for the right applicant. Due to the volume of applicants we receive, unfortunately it can be difficult to contact all who apply. If you have been shortlisted, we will be in touch to arrange an interview. About us Swanwood Partnership are a friendly, caring and modern family GP practice in Wickford, providing high quality of personalised care to our patients. We are a training practice. Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety and we have a 'Good' rating. Date posted 09 October 2024 Pay scheme Other Salary Depending on experience TBC Contract Permanent Working pattern Part-time Reference number 8256 Job locations Wickford Health Centre Market Avenue Wickford Essex SS12 0AG Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential Educated to GCSE level or equivalent. Experience Essential Experience of working with the general public. Excellent communication skills (written and oral). Clear, polite telephone manner. Effective time management (planning and organising). Ability to work as a team member and autonomously. Ability to follow policy and procedure. Polite and confident. Flexible and cooperative. Person Specification Qualifications Essential Educated to GCSE level or equivalent. Experience Essential Experience of working with the general public. Excellent communication skills (written and oral). Clear, polite telephone manner. Effective time management (planning and organising). Ability to work as a team member and autonomously. Ability to follow policy and procedure. Polite and confident. Flexible and cooperative. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Wickford Health Centre Market Avenue Wickford Essex SS12 0AG Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)