Field Service EngineerRequirements FIELD SERVICES ENGINEER JD L1 Sensitivity: Internal Restricted - End User Support Experience - Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems, and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. - Good customer management skills. - Good in oral and written communication. - Able to interact and work with customers at different levels. - Self-driven and result-oriented. - Really passionate about the work. - Ability to work with deadlines and complete tasks on time. - Hardware Troubleshooting and Repair - Hands-on experience in installing troubleshooting hardware issues for laptops, desktops, printers, and accessories. - Basic knowledge of enterprise LAN, WAN, server setups, and concepts. Ability to perform smart and physical assistance activity under instruction, at sites. - Ability to lift/move computer equipment weighing up to 50 lbs. - Conference room A/V equipment assistance troubleshooting. - Basic VOIP phone configuration troubleshooting. - Smart hand support for peripheral and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under Smart Hands capability. - Operating System Software - Skilled in desk-side support for installing troubleshooting operating systems (Win 7/Win 10/MAC/Linux). - Experience with anti-spyware and anti-virus software. - Basic installation and troubleshooting of standard software/applications like Adobe, browsers. - Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive). - Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles. - Basic understanding, mail configuration, and troubleshooting of Mobile Device Management systems (Airwatch/Xenmobile/Mobile Iron, etc.). - Basic understanding of data backups. - Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altiris. - Basic configuration troubleshooting of Apple machines/mobile devices. - Contribution towards creating KB articles. - Ensuring all SRQs and incidents are addressed within stipulated SLA timelines. - Tools Process - Knowledge and experience with service requests and incident management processes. - Preferably with an Associate s Degree in Electronics and CompTIA A+ Certification. - Knowledge and experience of ticketing tools (ServiceNow/Remedy, etc.). LAN, WAN, windows, linux