Work within the team to deliver prompt and efficient customer service. Ensure the effective and efficient management of customer defects by appointing suitable trades and seeing them through to resolution.
Role/Responsibilities:
Customer Service Coordinator responsibilities and general tasks:
* Management of Customer Defects report, updating with feedback from purchasers, scheduled appointments and general communication, seeking advice from managers as and when required
* Act as the liaison between our purchasers and our trades to arrange appointments
* Management of Customer Service Inbox
* Management of the Customer Service Operative and their diary, overseeing workmanship and charging the trade at fault (where applicable)
* Recovering incurred costs by determining the trade at fault (where applicable) and filing charges against their account
* Ad hoc duties as required by the Managing Director and Customer Service Manager
* Manage sundries, stationery, and general supplies for Head Office
The Candidate:
* Exceptional administrative and organisational skills
* Ability to prioritise workload
* Excellent interpersonal skills
* Competent PC skills, including MS Word, Excel, Outlook and ideally COINS
* Previous Customer Service experience with a Housebuilder or Housing Association preferred
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