Complaints Officer
AfC Band 5 (pro rata) plus a High Secure Environmental Allowance of £1679.10 per annum (pro rata)
Hours – 25 hours per week.
Contract Duration – 6 months
Post Details –
The State Hospital is committed to providing the highest possible standards of quality of care. In support of this, the Corporate Services Department exists to provide users of the service with a facility to raise concerns where it is perceived that service delivery falls below expectations.
The post holder will provide the Complaints Manager with comprehensive support in line with the Complaints Handling Policy, focusing on the local resolution of complaints, at Stage 1. They will contribute to the smooth running of the administrative functions of the team.
The post holder will utilise data to provide reporting, for formal reports, for audit and quality assurance.
Experience –
Applicants should be educated to degree level, and have direct experience of complaints handling, preferably within the NHS. They should possess a high level of communication and administrative skills.
Closing Date – The closing date for applications is 3 November 2024. For an