The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
The Role
Our Receptionists are an essential point of contact for all our guests, so they are always on stage! Taking responsibility for that initial welcome, those all important first impressions and taking the opportunity to really get to know the guests and anticipate their needs, they are always ready to go the extra mile.
* Providing a warm and genuine welcome
* Dealing with guest queries both in person and on the phone
* Acting as a point of contact for guest queries
* Providing friendly straightforward service throughout both at the Reception Desk and throughout the guests' stay
What we look for
* Positive, friendly individuals to join a like-minded team
* Total commitment to customer service
* High standards of grooming
* Experience in a similar role is desirable but not essential as full training will be given
What's in it for you?
* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
* Interest-free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Pension and Healthcare Schemes
* Wagestream - get access to earned salary before payday
* Generous recommend a friend scheme
* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
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