Position: Account Manager
Location: West Midlands
Salary: 35k
The Company: My client is proud to be the Midlands leading privately-owned POS and Commercial Printers. My client intends that the business remains independent, family-owned, and financially secure thus providing a safe haven for its clients and a rewarding place to work for its staff. My client is seeking a high-performing Customer Service/Account Manager with a proven track record to provide excellence in customer service in order to nurture client relationships, offer solutions to print marketing issues, and increase overall account revenue.
The Role:
* Act as the main contact for a portfolio of assigned accounts
* Build strong relationships with their customers
* Identify and act upon new business opportunities with existing customers
* Develop comprehensive understanding of the company’s service offerings
* Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product
* Answer client inquiries in a timely manner
* Attend in-person customer briefings and reviews when required
* Provide feedback from customer meetings to Sales Director
* Work with all other departments, including but not limited to production, estimating, and accounts, to ensure a seamless client experience
* Work with all other departments to provide new innovation for clients, expanding company’s product portfolio
* Liaise with the other customer service/ account managers to improve customer service company-wide
Requirements:
* Minimum two years’ experience as a customer services/account manager within the print industry
* Enthusiastic and self-motivated with a passion for print and customer service
* Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product
* Strong communication skills, especially within and across production departments; ability to work as a member of a team
* Can-do attitude to meet challenges and requests from customers
* Self-motivated, able to demonstrate initiative, accept responsibility, and work to tight deadlines
* Demonstrable experience with a print-specific MIS or similar for booking/tracking projects