About the job
As a Caretaking and Premises Support Officer, you will play a vital role in delivering a customer-focused service that genuinely makes a difference.
You will support schools in maintaining their sites and premises including playgrounds and grounds and offer valuable advice and guidance on premises-related issues, including crucial statutory compliance and maintenance.
On a day-to-day basis, you can look forward to:
1. Tackling a verity of meaningful tasks including quality assurance inspections, conducting operational inspections of equipment and matters, and supporting the recruitment and selection of dedicated premises staff.
2. Passionately providing professional advice to stakeholders engaging with the Facilities Management (FM) Services for Schools Helpdesk.
3. Diligently follow procedures and processes to respond independently to everyday telephone, email, and written queries, using your initiative to resolve unexpected challenges when they arise.
If you are all about providing a customer focussed service, passionate about supporting schools with maintaining their buildings and providing expert advice, then then you’ll be in good company in Facilities Management service!
About you
We are looking for a dedicated professional who is adaptable in their approach and passionately advocates for the needs of the customer, finding comfort in evolving their methods to best support the entire Facilities Management operation.
The successful candidate will thrive in working on their own initiative, skilfully managing their diary and commitments in collaboration with both your customers and the Facilities Management Services for Schools team.
With previous experience of working in a customer service role, you will welcome continuous change and keenly identify opportunities to enhance the process for both FM and our customers.
Using a customer focussed approach, you will be able to build excellent working relationships with your stakeholders both within and outside of FM, adopting a “one team” approach to our customers.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service plus the opportunity to buy additional leave and an excellent .
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.