Service Engineer
We are working with a well-known, European leading organisation on the lookout for an experienced, hands-on Service Engineer to cover the South East of England. This is a great opportunity to join a great company within a collaborate and growing team.
The service engineers provide essential hands-on support on all company products. They deliver professional onsite repairs and fault finding for both domestic and commercial customers. Some customers are in the care sector, so patience and empathy is key to delivering outstanding customer service.
Experience in field-based equipment repair is hugely beneficial for this role, with a logical, problem-solving approach in your work and the ability to quickly grasp concepts and information.
Key Responsibilities:
1. Carry out service and repair on the full range of company products
2. Investigate, diagnose reported faults and resolve malfunctions on the range of products
3. Arranging site visits with end-users at their properties
4. Organise and manage your own diary to be as efficient and effective as possible
5. Process all appropriate paperwork to a high standard, completing job report and send back to the office for processing
6. Ensure all company processes are followed
7. Maintaining your service equipment and stock on your van
8. Talk to customers at a variety of levels from B2B to B2C when onsite
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