Job Title: Customer Service AdministratorLocation: Outskirts of Steyning - must have access to a car due to the office locationSalary: £25,000 - £26,000 Hours: Monday - Friday, 37.5 hours per week
Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success!
Role Responsibilities:
* Provide five-star customer service to existing and prospective clients.
* Manage incoming calls and emails, promptly addressing customer inquiries.
* Build strong relationships with customers to understand their needs and offer tailored solutions.
* Maintain accurate and detailed records of customer interactions.
* Identify opportunities to upsell and cross-sell products and services.
* Collaborate with team members to resolve more complex customer issues.
* Stay up-to-date with product knowledge to offer accurate information.
* Adhere to company policies while ensuring outstanding service delivery.
What You'll Bring:
1. Experience: Previous customer service experience within an office enviro...