We are currently seeking a skilled and confident Spa / Massage Therapist to join our team at The Cambridge Country Club & Spa.
As a Spa Therapist, you will be responsible for delivering exceptional massage and/or beauty treatments to our guests and members, ensuring a personalised and bespoke experience.
Key Responsibilities:
* Provide a wide range of massage and beauty treatments to guests and members, maintaining a high standard of service.
* Utilise the luxurious Elemis brand products for treatments and be proficient in their application.
* Offer personalised recommendations and advice on treatments, ensuring a tailored experience for each individual.
* Promote retail opportunities and generate additional revenue through product sales.
* Maintain a clean and organised work area, adhering to all hygiene and safety regulations.
* Keep up-to-date with industry trends, new treatments, and techniques, continuously enhancing your skills and knowledge.
* Build strong relationships with guests and members, providing excellent customer service and creating a welcoming environment.
Cambridge Country Club Culture
* Ensure a friendly and pleasant environment for all guests and members ensuring that guest recognition is at the forefront of service.
* You are a people person who loves collaborating on a team.
* Ensure presentation and grooming is immaculate and within the guidelines given.
* Be able to promote and be confident with all facilities offered in the Club.
Guest Experience and/or Service Delivery
* To provide a courteous, efficient and professional service at all times guaranteeing guests an enjoyable and memorable experience.
* Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the Club.
* To have a thorough knowledge of Golf, Spa and Fitness departments as well as other applicable services offered by the Club.
* To confidently recommend and up sell Spa services, retail products and fitness services to guests. Try to rebook them wherever possible.
* To be completely knowledgeable about all the retail products and personally familiar with all treatments offered at the spa.
* To organise treatment rooms set up to The Club's Standards.
* To treat bookings and clients with complete tact, discretion and confidentiality at all times.
* Carry out any additional tasks deemed necessary by the Spa Manager.
Learning and Development
* Attend and pro-actively participate in any training that you have been assigned or requested for.
* Be tenacious with self-development and reaching your potential.
Security, Health and Safety
* Any incidents occurring with guests should be reported to Management.
* Any incident or enquiry regarding guest lost/found property must be logged and reported to the Reception Manager.
* Report any health and safety hazards that may occur in guest and employee areas to the General Manager.
Requirements:
* Proven experience as a Spa Beauty Therapist/Spa Massage Therapist, showcasing expertise in massage and/or beauty treatments.
* Certification or qualification in relevant therapies, such as massage, aromatherapy, or beauty.
* Familiarity with the Elemis brand and previous experience working with their products is advantageous.
* NVQ Level 2 Beauty Therapy or Body Massage Qualification.
* Excellent interpersonal skills with the ability to communicate effectively and build rapport with guests and members.
* Strong attention to detail and a passion for delivering exceptional service.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Flexibility to work evenings, weekends, and holidays as required.
Please note that the above list is not exhaustive.
Join our team and become a part of our prestigious spa, where you can showcase your talents, develop your skills, and provide memorable experiences for our valued guests and members. Apply now to begin your journey as a Spa Therapist at The Cambridge Country Club & Spa.
Job Type: Full-time
Benefits:
* Company events.
* Company pension.
* Discounted or free food.
* Free parking.
* On-site gym.
* On-site parking.
Ability to commute/relocate:
* Bourn, CB23 2TT: reliably commute or plan to relocate before starting work (required).
Licence/Certification:
* NVQ Level 2 Beauty Therapy (preferred).
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Wellness and Fitness Services
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