Job summary
Cancer Patient Pathway Navigator Band 4 - hours per week - 18 months Fixed Term
The post holder will act as the patient's navigator tracking their timed pathway against the national guidance.
The post holder is responsible for supporting patients and their families through the relevant cancer pathway across secondary, community and primary care as required by the patient. They will be responsible for coordinating care, education and support for people with complex care needs and providing a point of access to patients and carers. This post is part of a new patient pathway that aims to deliver a diagnosis within 28 days from referral.
The development of the role will be led by the needs of the patients. The post holder must be adaptable and willing to work flexibly as the service progresses.
They will be responsible for entering accurate data onto the Trust's Electronic Patient Record and Somerset Cancer Register database
Main duties of the job
- Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent needs - Provide advice and refer on or sign-post to other sources of support- Coordinate diagnostic and monitoring through appointments and investigations- Coordinate face to face appointments for those with complex results.- Discuss with patients issues relevant to their health and social care and provide support where possible or escalating relevant clinical teams if necessary.- Maintain accurate patient records on both the Trust Electronic Patient Record and the Somerset Cancer Register to reflect the care given.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults & vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
1. Safety
2. Care
3. Respect
4. Communication
5. Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy/maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests & health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance & much more.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Experience
Essential
6. Experience of working as part of a team and in isolation
7. Positive attitude towards change and its implementation
8. Experience of customer service or dealing with service users or the general public.
9. Relevant experience of working within an acute healthcare setting, particularly in administrative or coordination roles
10. Experience of working in a busy environment
Desirable
11. Working within a multidisciplinary team
Qualifications
Essential
12. GCSEs (or equivalent) including English and Maths at grade C or above.
13. ECDL or equivalent demonstrable skills
14. NVQ Level 3, BTEC or equivalent in a relevant field
Skills
Essential
15. Skilled in communicating sensitively with patients/ service users. Competent in the use of Microsoft Office software
16. Demonstrate ability to use an NHS Patient Administration System
17. Ability to communicate effectively with colleagues, clinicians and managers both internal and external to the Trust
18. Ability to work on own initiative and as an effective and responsible team member
19. Ability to work to agreed time scales in line with policy and guidance by organising workload to meet priorities
20. Ability to co-ordinate others in complex situations
21. Skills in data management and analysis, with a focus on accuracy and attention to detail.
22. Excellent telephone manner
Desirable
23. Ability to use other internal Trust systems CRIS and Unisoft
24. Experience in using a database
25. Working knowledge of the Somerset Cancer Registry database
Knowledge
Essential
26. Understanding and experience of acute hospital outpatient/inpatient pathways
27. Understanding of the National and Local Cancer Targets and their implications
Desirable
28. Demonstrate knowledge of medical terminology
29. Basic knowledge of the NHS Cancer Agenda
30. Knowledge of national cancer waiting time targets
Personal Qualities & attributes
Essential
31. Personal Qualities & attributes
Desirable
32. Friendly and approachable
33. Patient Focussed
34. Ability to remain calm and objective and work well under pressure
35. Flexible and adaptable
36. Well organised and methodical
Trust Values and Behaviours
Essential
37. Demonstrable knowledge and ability to meet the Trust Values - Safety, Respect, Learning, Care, Communication