We have been a leading figure in publishing for more than 500 years. We have always been a forward-looking organization, maximizing the technology for the day, but the digital revolution is bringing enormous change, fast. That same spirit of adventure and entrepreneurialism is critical to our future success. In a fast-changing publishing landscape, OUP welcomes the inquisitive, the inventive, and the ambitious; people who challenge the conventional, and pioneer the possible.
About the Role
We are looking for a proactive and customer focused Account Manager to provide comprehensive account management support to ELT (English Language Teaching) customers worldwide. This role is ideally suited to someone with a passion for customer service who can serve as the key point of contact for customers, driving continuous improvement and making recommendations.
Key Duties
* Provide a full, accurate and comprehensive sales order management service from order receipt to delivery in the market.
* Support the Sales teams with commercial activity and proactively provide input into the sales process.
* Provide an extensive and proactive customer care experience for customers and local area managers/Regional Sales Directors.
* Provide a complete and accurate claims management service within agreed timescales, and analysis and validation of claims according to policy and business requirements.
* Manage the lifecycle of ELT customer accounts, ensuring that customer information is accurately reflected on OUP’s core systems.
* Manage the pricing lifecycle process from the activation of a new account, through to the on-going maintenance and Annual Pricing review, to support the Sales teams.
* Lead and participate in departmental Continuous Improvement projects to identify, implement and review process improvements to ensure the team works according to standard procedures and best practice.
We operate a hybrid working policy that requires a minimum of 2 days (Monday & Tuesday) per week in the Oxford office.
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