Casual Customer Service Banker - Whanganui
Location: Wanganui Store, 124 Victoria Avenue
Worker Type: Casual
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing and casual roles are all about flexibility. No two days are the same.
Mō te Tūranga | About the Role
As a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work. You'll report to the Senior Partner.
Day-to-Day Tasks
* Engage with customers in a warm friendly manner with a big smile
* Process customer transactional banking needs
* Update customers' personal details and identification
* Assist with general product and service enquiries and recommend solutions to help customers achieve their financial goals
* Help educate our customers on our online platforms, tools and digital solutions
Success Attributes
What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, as we can teach you the banking side of the role, but you will have previous customer service experience, ideally within a fast-paced environment. You'll deal with a variety of enquiries from a wide range of customers, so you'll need to bring a can-do attitude, resilience, and a logical approach to problem solving.
* Enjoy helping tāngata (people) and delivering an amazing experience to customers
* A keen eye for detail that ensures transactions are completed efficiently and accurately
* Resilience, self-motivation, and lots of energy
* Ability to multi-task, highly adaptable to change, and proactive
* Build lasting relationships with both team members and customers
Team Culture
We have a great tīma across the region. We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini - Success is not the work of an individual, but the work of many.
Closing Date: 21 February 2025
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