Salary: £40,000 per annum with an increase on completion of 6 month probation.
Hours: 8am-5pm Monday to Friday & occasional Saturdays depending on business needs.
Halo is the industry leading UK-based accident repair group, with 32 established accident repair centres across the UK and we are still growing.
Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages!
To support our customer experience department we are looking for a claims manager who will lead the team to process high volumes of vehicle repair claims, delivering extraordinary levels of customer service and bringing new, innovative ideas to improve service delivery to our clients and customers.
The role will include, but is not limited to:
* Work alongside the logistics manager and RM’s to effectively manage capacity across all Halo sites
* Work alongside the Technical manager and BM Trainer to ensure effective triaging by the claims team
* Proactively lead and motivate your team to achieve team objectives & hit company and client KPIs
* Ensure excellent customer service is delivered to and on behalf of clients
* Act as a contact point for clients on a day-to-day basis, as well as handling any complaints
* Lead and develop team members to reach their potential
* Identify key performance indicators and set objectives for staff
* Work closely with the Compliance and Talent and Development team to ensure the business is compliant and trained with all relevant regulatory policies and procedures, and help drive improvement plans
* Proactively identify areas for improvement and put forward business cases to improve
What are we looking for?
* Self-motivated, enthusiastic and extremely organised with a keen eye for detail
* Key communicator
* People management with the ability to drive performance consistently
* The ability to resolve customer problems/issues/complaints, and a strong understanding of customer service processes and systems
* Computer literate with good understanding of Microsoft packages
Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people-thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.
* Accredited Living Wage Employer
* Employee assistance programme for you and your family
* Health and wellbeing apps
* Retail and restaurant discount and cashback
* Life Insurance
* Health Insurance
* virtualGP
* Enhanced family friendly pay such as maternity and paternity
* Free fruit and pizza
* Refer a friend bonus incentive
* Employee recognition rewards
* Team Event Budget (do something fun together!)
* Discounted LV insurance
* Get appreciated for your time with paid breaks
* We invest in YOU with opportunities for career progression
* Pension contributions
* Work within a modern and clean working environment
* And we are always open to hearing what our people want!
We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.
To discuss this position or any of our positions in more detail feel free to contact our recruitment team via vacancies@haloarc.co.uk or call 01243 546185, we aim to respond to all enquiries within 24 hours.
Apply now
#J-18808-Ljbffr