Clinical Support Team Administrator - Suffolk Wellbeing Service
Clinical Team Administrator - Wellbeing Service
Do you have excellent communication skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Suffolk is looking for an extremely professional, conscientious, calm, and confident individual to be a Clinical Team Administrator.
This role will support the Clinical Team and involve working closely with professionals and the general public. You will work with different electronic patient systems to maintain patient information. This role will offer a variety of tasks, including referrals into Suffolk Wellbeing, making phone calls, updating patient records, and providing general administrative support to the clinical teams.
Main duties of the job
* Previous administration experience is essential.
* Full training will be provided for this role.
* You must demonstrate strong communication, prioritization, and administration skills while showcasing your knowledge of IT systems.
* You should be able to evidence a flexible response to service needs and the ability to think creatively.
* Experience working to deadlines, on your own initiative, and maintaining strict confidentiality is essential.
* Use of ICT applications/packages.
* Experience of working in a busy office.
* Taking and processing referrals via phone and online, with extensive knowledge of all Microsoft packages.
* Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
* Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.
About us
Here at NSFT, we pride ourselves on being a welcoming, talented, friendly, and supportive team who enjoy sharing their experiences and learning from each other.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work, and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming; you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns, and cities are packed full of history, independent cafes, shops, and theatres. We have excellent shopping, dining options, top-ranking schools, and affordable house prices.
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities. If you feel you have what it takes to make a difference in your local communities, click APPLY!
Benefits included with this role are:
* a comprehensive in-house & external training programme
* career progression
* starting annual leave of 27 days per annum increasing to 33 days based on length of service (plus paid bank holidays)
* NHS discounts and many more.
Person Specification
Qualifications
* NVQ 3 Business Administration or equivalent
* NVQ 2 Customer Services or equivalent
* Knowledge of Trust electronic records system
Experience
* Understanding and experience of working with a full range of administration procedures and systems gained through practice at an intermediate level
* Working on own initiative with minimal supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 gross per annum
#J-18808-Ljbffr